TigerConnect-posted 3 days ago
Full-time • Mid Level
Remote
251-500 employees

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. Join TigerConnect as a Lead Product Manager and help revolutionize hospital communications at a pivotal moment in healthcare's digital transformation. You'll lead the charge in building our cloud-native, AI-powered platform poised to disrupt a $5-8 billion market largely served by legacy solutions. In this role, you'll tackle critical challenges like modernizing outdated hospital systems, integrating seamlessly with EHRs, and empowering clinical teams with agentic AI automation. Your work will directly improve patient experiences, reduce operational workload, and enable hospitals to deliver faster, smarter, and more reliable care. If you're passionate about building technology that matters, driving operational efficiency, and shaping the future of healthcare communications, this is your opportunity to make a lasting impact.

  • Partner closely with the VP of Product responsible to set Communications product strategy and direction
  • Define, plan, and manage the roadmap for telephony features and enhancements
  • Identify customer pain points and needs by leading conversations with internal and external stakeholders
  • Serve as a subject matter expert for Hospital Operators and Customer Contact Centers
  • Serve as a point of contact for external development and integration partners
  • Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer feedback, Engineering suggestions, Sales Team requests, industry trends, etc.
  • Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on track
  • Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
  • Triage and prioritize bugs to provide direction for engineering and QA teams
  • Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
  • Write user stories, acceptance criteria, requirements
  • Bachelor’s degree, MS or MBA preferred, and 8+ years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience
  • Previous experience in managing product development backlog
  • Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
  • Strong knowledge of IP (internet protocol) and networking technologies is required
  • Understanding of standard product management methodologies is required
  • Experience with agile product management and development practices is preferred
  • Experience with telephony systems and other healthcare information technology
  • Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
  • Penchant for data-driven decision making and analytical thinking
  • Entrepreneurial, inquisitive, and empathetic spirit
  • Excellent problem-solver, with the ability to tackle challenges based on research, data, and industry trends
  • Enterprise or B2B products expert
  • Solid sense and belief of user-centered design and intuitive UX
  • Legacy contact center technology (Cisco, Nortel, Avaya) knowledge preferred
  • Knowledge in newer CCaaS technologies e.g., Cisco Webex Twilio Flex, Amazon Connect, and Amazon Chime
  • Experience with cloud computing technologies such as AWS and Azure is preferred
  • Enjoy remote flexibility with teams across the US and globally - plus prime office space in Santa Monica, California
  • Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
  • Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
  • Our flexible time off lets you work hard and play hard—on your schedule
  • Join a mission-driven team committed to making a real impact in the world of healthcare
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