Lead Product Manager- Technical

Mastercard • O'fallon, MO

22h

About The Position

As a Product Manager – Technical (PM-T), you will help shape the STRM roadmap by translating business needs, and technology trends into actionable features. You will work closely with engineering and business stakeholders to deliver scalable, high-impact platform capabilities that drive value across the organization.

Requirements

• Experience in product management, preferably in a technical or platform-focused role.
• Solid understanding of software development processes, APIs, and platform services.
• Experience writing user stories, acceptance criteria, and working closely with engineering and Product teams.
• Strong analytical skills with experience using metrics and customer feedback to inform decisions.
• Ability to manage feature-level trade-offs and prioritize based on business and technical value.
• Excellent collaboration and communication skills across technical and non-technical stakeholders.
• Familiarity with Agile/Scrum methodologies and product documentation practices.

Responsibilities

• Translate business needs, market opportunities, and technology trends into platform initiatives.
• Use the Working Backwards method to decompose customer experiences into features and functions.
• Own the vision and documentation for feature releases, including the Working Backwards document and the product requirement document.
• Identify gaps and charter new platform capabilities as needed.
• Use runtime metrics as feedback into the backlog and balance them against new feature requests.
• Define release goals and prioritize features based on business and platform value.
• Continuously monitor feature development and ensure alignment with goals.
• Review product demos with development teams against acceptance criteria.
• Prepare for launches and monitor platform performance, adoption, and operational health.
• Independently and proactively monitor product performance to detect unusual patterns or issues, investigate potential causes, and escalate to the appropriate teams when necessary..
• Ensure testability is embedded in product design and development, enabling robust validation and faster deployment cycles.
• Work with Technical Program Managers, developers, and internal customers to define business requirements.
• Coordinate in internal forums to gather feedback and identify development opportunities.
• Identify and communicate risks that may impact timely or quality delivery of features.
• Support post-launch reviews and ensure feedback is incorporated into future iterations.
• Collaborate with internal teams and customer service to classify and prioritize customer issues.
• Own and manage product documentation to support self-service and reduce overhead.
• Exhibit expertise in your platform feature area and coordinate with interdependent teams.
• Mentor junior team members and contribute to a culture of continuous learning.
• Build internal and external networks to support product success.
• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Benefits

• Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
• Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees