Lead Product Manager- Technical -Customer Test Case Management

Mastercard • O'fallon, MO

6d

About The Position

The Mastercard Settings team is looking for a Lead Product Manager - Technical to drive our customer experience strategy forward by consistently innovating and problem-solving for our customer test cases. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The candidate should have extensive knowledge of Mastercard payment transactions and interpreting requirements to create quality test scenarios for customers. Candidate should have knowledge of the Dual Message Authorization and Clearing as well as Single Message Debit Financial platform for customer testing.

Requirements

• Proven experience with various payments messages (ISO 8583/20022)
• Mastercard customer online message testing experience and/or experience at customer/processor testing Mastercard online messages.
• Good knowledge of Mastercard products and services.
• Very detail minded and analytical.

Responsibilities

• As a test case creator, you should be able to analyze Release Announcements.
• Participate in team prioritization discussions with Product/Business stakeholders.
• Estimate and own delivery tasks (test case creation, test case documentation reviews, project planning) to meet timelines.
• Drive design/process discussions within the team when required.
• Report status and manage risks.
• Drive integration of services focusing on customer journey and experience.
• Perform demos/acceptance discussions in interacting with Product owners.
• Participate in peer reviews.
• Mentor and guide new and less-experienced team members.
• Identify opportunities to improve an overall process and trim waste.
• Share and seek knowledge within the Guild/Program to drive and enhance productivity.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees