Lead Product Manager (Payor)

Hippocratic AI • Palo Alto, CA

21h • Onsite

About The Position

As the Lead Product Manager for the Payor Vertical , you will be the architect of how health plans and insurers leverage generative voice AI to transform member experience, care management, and administrative efficiency. You aren’t just managing a roadmap; you are defining the future of how millions of members interact with their health insurance. This is a high-impact, "founding" style product role for our Payor business. You will sit at the intersection of our customers (national and regional health plans), our world-class AI engineering team, and our clinical safety experts.

Requirements

• Payor Expert: You have 7+ years of product management experience, with a significant portion spent within the health insurance/payor ecosystem. You understand member journeys, risk adjustment, and the nuances of value-based care.
• Voice/AI Enthusiast: You are passionate about the potential of Generative AI. While you don't need to be a researcher, you should understand the capabilities and limitations of LLMs and Speech-to-Text/Text-to-Speech technologies.
• Zero-to-One Mindset: You excel in ambiguity. You can take a broad goal and turn it into a concrete execution plan.
• Exceptional Communicator: You can explain complex AI concepts to a Chief Medical Officer and technical trade-offs to a Senior Engineer with equal clarity.
• Data-Driven: You define success through metrics—whether it's reducing call abandonment rates, increasing member engagement, or improving clinical outcomes

Responsibilities

• Vertical Strategy & Vision: Define what "success" looks like for Hippocratic AI in the payor space. Identify high-value use cases (e.g., Star Ratings improvement, proactive care coordination, prior authorization support) and build the long-term vertical strategy.
• Customer Discovery & Partnership: Act as the primary product partner for payor executives. Deeply understand their pain points, regulatory constraints (NCQA, HEDIS), and business goals to co-design AI-driven solutions.
• Roadmap Execution: Translate customer needs into crisp product requirements and technical specs. Work hand-in-hand with Engineering, Speech/NLP researchers, and Implementation teams to move from pilot to production.
• Clinical Safety Integration: Collaborate with our clinical team to ensure every voice interaction meets our rigorous "Hippocratic" safety standards.
• Go-to-Market Collaboration: Partner with Sales and Marketing to develop value propositions, ROI models, and case studies that resonate with payor stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed