Lead Product Manager, Humana Member portal

Humana

1d•Remote

About The Position

Humana is seeking a Lead Product Manager to own the MyHumana Authenticated Channel Experience. In this role, you will be responsible for defining, optimizing, and orchestrating a seamless end-to-end member experience within Humana’s primary digital self-service portal. You will own the strategy, roadmap, and performance of the authenticated web channel ensuring that Humana members can manage their health, understand their benefits, and take meaningful action with clarity and confidence. As the Lead Product manager, you will operate as the orchestration layer across a complex, multi-domain digital ecosystem — partnering with domain product teams (benefits, claims, care, Stars) to integrate their capabilities into a coherent, personalized, and trusted member experience. Additionally, you will bring a systems-level perspective, deep understanding of member behavior, and the cross-functional credibility to align engineering, design, analytics, and marketing around shared outcomes.

Requirements

4+ years of digital product management experience, with ownership of consumer-facing platform or channel experiences at scale
Proven success leading in a multi-team or domain-model organization — experience coordinating across product teams without owning their backlogs
Strong analytical skills: defining KPIs, interpreting behavioral data, building dashboards, and running A/B or multivariate tests
Deep understanding of UX principles, responsive web design, accessibility standards (WCAG), and component-based design systems
Experience working in regulated industries with compliance and governance considerations
Demonstrated ability to influence senior stakeholders and drive alignment across engineering, design, marketing, and operations
Exceptional communication, storytelling, and executive presence — comfortable in CDO-level reviews and sprint ceremonies alike

Nice To Haves

Healthcare, Medicare Advantage, Payor or member services experience desirable but not required
Background in personalization platforms, member engagement frameworks, or omnichannel strategy
Experience with design system governance or platform-level product ownership
Familiarity with notification systems, messaging infrastructure, or in-app engagement tooling

Responsibilities

Channel Strategy & Journey Leadership Own the authenticated member experience end-to-end — from post-login landing through task discoverability across web and in coordination with mobile
Define and communicate the web channel’s strategic role within Humana’s omnichannel ecosystem: which member needs belong on web, which belong on mobile or assisted channels, and how transitions between them should feel seamless
Identify experience gaps, friction points, and moments where member confidence breaks down; prioritize improvements against member value, business impact, and delivery feasibility
Facilitate cross-functional workshops to align on journey strategy, surface insights, and drive shared prioritization across product, marketing, and domain teams
Maintain a clear, well-documented prioritization framework that senior stakeholders can read and trust
Own the product experience for all authenticated channel surfaces, including: Homepage/dashboard and personalized member landing experience Global navigation and wayfinding In-app notification system and message center
Define the personalization logic, notification strategy, and content frameworks that make the authenticated experience feel relevant to each member’s health journey
Design system governance and component standards across domain-built features
Ensure all surfaces are accessible (WCAG compliant), responsive, performant and consistent with brand and regulatory standards
Champion scalable, component-based design to reduce experience fragmentation as domain teams build and ship independently
Partner with domain PMs to establish clear integration standards ensuring domain-built features meet channel-level quality, consistency, and accessibility bars
Collaborate with analytics teams to define and track channel-level KPIs (MAU, self-service task awareness, feature adoption, experience consistency score, NPS), build performance dashboards, and run data-informed optimization
Align with marketing and personalization teams to ensure member lifecycle moments are reflected intelligently in the authenticated experience
Anticipate cross-team risks and dependencies, lead resolution across product, design, engineering and operations
Serve as the channel team’s voice in enterprise product planning, ensuring the authenticated experience has clear representation in roadmap and investment decisions