Lead Product Manager Global Workforce Optimization Vice President

Citi • Jacksonville, UT

2d

About The Position

The Lead Product Manager Global Workforce Optimization Vice President is a senior level position for maximizing the value of a software application by defining the product vision, prioritizing work aligned to business outcomes, and partnering with technology and business stakeholders to deliver high-quality solutions.

Requirements

• 6-10 years serving as a Product Owner, Product Manager, or Business Lead for a software application(s)
• Strong ability to prioritize work and make trade-offs in a complex, regulated environment
• Experience working with Agile / Scrum teams
• Proven stakeholder management and communication skills
• Ability to translate business strategy into executable product backlog
• Demonstrated leadership and project management skills
• Consistently demonstrates clear and concise written and verbal communication
• Experience working with Verint Workflow Management or other Workflow Management systems
• Bachelor’s degree/University degree or equivalent experience

Nice To Haves

• Master’s degree preferred

Responsibilities

• Own and drive the product vision, roadmap, and quarterly priorities for a complex software application, exercising independent judgment to maximize business value and strategic outcomes.
• Accountable for end‑to‑end product backlog ownership, including prioritization based on business value, risk, regulatory considerations, and delivery dependencies, with authority to make trade‑off decisions.
• Lead cross‑functional collaboration with senior stakeholders across Business, Operations, Compliance, and Technology to shape product direction, resolve competing priorities, and ensure alignment to enterprise objectives.
• Identify, evaluate, and prioritize opportunities to improve business processes and customer outcomes through technology‑enabled solutions in a highly regulated environment.
• Apply advanced analytical and interpretive thinking to complex business problems, translating ambiguous or conflicting inputs into clear product direction aligned with enterprise standards.
• Translate business strategy and requirements into well-defined user stories and acceptance criteria, ensuring clarity, alignment, and shared understanding across delivery teams.
• Exercise decision authority over scope, sequencing, and priority trade‑offs, balancing value delivery, risk exposure, dependencies, and capacity constraints.
• Represent the voice of the customer and business in Agile ceremonies, providing direction, clarification, and prioritization guidance to ensure teams deliver against intended outcomes.
• Define and monitor product success metrics (KPIs and outcomes), using data and insights to inform continuous refinement of roadmap and backlog priorities.
• Provide product leadership and mentorship to analysts and delivery team members through guidance and feedback, without formal people management responsibility.
• Assess and manage product‑related risk, ensuring solutions comply with regulatory, control, and policy requirements, and escalate issues appropriately to protect the firm, its clients, and its reputation.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level