Lead Product Manager, AI Servicing

Spring Health

1d•$194,080 - $242,600•Hybrid

About The Position

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Product, Care Foundations, you will take on a high-impact role in building and delivering experiences for our members needing services that support their therapy experience. A key component of this is building tools that allow the human agents that support and guide our members to work at the top of their training and/or licensure. Please note that this is a hybrid role based in San Francisco or New York, with an expectation to be in office 2-3 days a week. Our San Francisco office is located at 2 Embarcadero Ctr, and our New York City office is located at 60 Madison Ave.

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, or a related field
7+ years of product management experience with a solid track record of delivering successful products focused on efficiency and streamlining complex processes
Ability to quickly build empathy for target users and teams—you can understand their daily realities, learn their language, and translate their needs into intuitive, efficient product experiences.
Superior ability to seek and use data to inform decision making and hypothesis formation
Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
An ability to navigate ambiguity, with a bias towards rapid execution over process
A self starter who demonstrates strong judgement and negotiation skills when given autonomy
Aptitude and desire to build effective internal and external relationships with varied and demanding stakeholders
Strong technical knowledge and foundation in AI/ML and SaaS capabilities
Experience integrating homegrown platforms with third party tools

Nice To Haves

Experience working with regulated industries, in AI/ML, and having worked in a high-growth startup environment is a big plus.

Responsibilities

Leverage automation and AI-assisted workflows to streamline service delivery, communication, and task management, improving overall efficiency and experience
Gather, synthesize, and apply user feedback to deliver experiences and tools that move metrics meaningfully
Drive additional innovation by deeply understanding usage and experience of what you have built - to further meet the users’ functional and emotional needs
Partner with analytics and data science to measure and analyze the impact of your initiatives, using insights to continuously refine and improve effectiveness.
Work closely with the broader Product organization to set strategy within your team’s scope, serving as the subject matter expert and helping guide organizational decisions.
“Roll up your sleeves” and drive results as an independent, self-driven product manager with stage-appropriate product management rigor and attention to detail.
Stay informed on industry trends, competitor products, and emerging technologies, proactively sharing insights to shape and evolve product strategy.

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.