Lead Product Designer

Wells Fargo & Company•Charlotte, NC

1d•Hybrid

About The Position

The Digital Data and AI (DDAI) team forges the strategic direction of Wells Fargo, it provides and manages our digital foundation and common capabilities and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. Experience Design at Wells Fargo: We’re on a mission to build the best digital experience delivering customer joy in the financial space. As part of the Experience Design (XD) team at Wells Fargo, you’ll be fueled by exceptional thought leadership, subject matter experts and world-class talent. This is an XD Lead Product Designer role for Consumer Digital Channels. Our team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!

Requirements

5+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Hands-on experience designing UX and UI in Figma
Exceptional visual design skills showcasing your ability to solve for complex problems in a delightful way
Comfort presenting to all levels of seniority
Comfort with ambiguity and ability to shape and drive work independently
Understanding of front-end development fundamentals (HTML/CSS concepts, responsive design) to facilitate cross-functional partnership and tech-informed designs
Curiosity and eagerness to learn and adapt as AI and emerging capabilities reshape how we design products
Ability to clearly articulate a strong design rationale; storytelling skills that compel stakeholders
Experience with customer facing content design

Responsibilities

Lead complex initiatives including those that provide product usability, evaluation, and support to product development teams
Develop and execute customer experience solutions for Wells Fargo's app and website
Apply emerging AI‑enhanced workflows to accelerate ideation, execution, and quality of design output
Oversee the execution of projects that influence design and strategic direction of the company
Establish and promote design guidelines, best practices and standards
Serve as design advocate with the ability to forecast and assess industry trends and their impact on the company's product design alternatives
Provide product usability, evaluation, and support to product development teams
Lead customer experience strategy for platforms and products
Influence roadmaps and business decisions by providing customer experience considerations and participate in roadmap planning and virtual teams
Present designs and key milestone deliverables to peers and executive level stakeholders
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals