Lead Product Designer

Ripple • San Francisco, CA

2d

About The Position

We are seeking a Lead Product Designer to join our Product Design team, and you will be the design architect of a customer’s first impression. It isn’t just about streamlining the onboarding process. It’s about earning trust early, delivering value quickly, and opening the door to a deeper relationship with Ripple. You are passionate about designing a cohesive end-to-end onboarding experience, responsible for removing friction, accelerating time-to-value, and turning new sign-ups into confident and engaged customers. You will partner closely with Product Managers, Engineering, and other cross-functional teams to elevate onboarding, while balancing short-term needs and long-term strategy.

Requirements

• 8+ years designing digital products across UX, visual, and content design
• Delivers on deadlines, can shift quickly, and iterates while maintaining a high quality bar
• Is highly collaborative with a genuine desire to learn, understand, and identify solutions in a fast-paced and high-performing team environment
• Approaches problems with a well-rounded attitude, considering the end-to-end customer journey rather than isolated screens or features
• Is comfortable challenging assumptions and asking stakeholders questions like "Are we solving the right problem, or just optimizing a step?"
• Manages multiple workstreams, prioritizes well, and makes smart tradeoffs
• Excellent verbal and written communication; comfortable over-communicating across time zones in a clear and structured way
• Confident presenting work to different audiences, including leadership and at off-sites
• Proficient with design, AI, and project tools (e.g., Figma, Lucid, V0, JIRA) and experienced with design systems

Nice To Haves

• Experience in B2B, B2C, Fintech experience
• Knows designing for enterprise solutions, Saas, Developer tools, or mult-channel experiences
• Experience with Agile design methods
• A strong interest in Cryptocurrency and Blockchain Technology

Responsibilities

• Act as a design lead in a triad with Product, Engineering, and other cross-functional team members.
• You will be the storyteller who rallies multiple teams around a unified onboarding vision, strategy, and roadmap
• Partner closely with a UX Research team and Product to deeply understand user personas/segments and translate insights into an impactful design strategy for a multi-product onboarding experience
• Tackle ambiguous and sophisticated problems with Product and Engineers to propose clear, feasible design solutions
• Engages meaningfully in team rituals (standups, reviews, planning, retrospectives) and contributes to Product and Engineering
• Explore multiple concepts and test ideas through flows, wireframes, prototypes, and polished visuals to improve onboarding, setup, and activation
• Champion user-centered design and run effective workshops when needed
• Mentor designers, lead critiques, and contribute to the design system to elevate the team’s craft

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees