Lead Product Designer - AI Experiences
About The Position
MSI Data is launching a new, dedicated AI team with a singular mission: to disrupt the Field Service software category through AI-native solutions. We are moving beyond simple automation to create intelligent, conversational, and agentic experiences. As the Lead Product Designer , you are not just "skinning" an application; you are the architect of our Product-Led Growth (PLG) motion. In our model, design is the primary salesperson. You are a foundational hire, joining early to champion a design-first culture in close partnership with Engineering and the Head of AI Product. Together, you will co-create the user experience from the ground up, blending technical innovation with human-centric design. Your focus will be on designing AI experiences that meet users where they are—across all channels and touchpoints. By identifying and breaking through common points of friction, you will drive adoption and ensure that complex AI capabilities feel accessible, intuitive, and immediately valuable.
Requirements
- 5+ Years of Product Design Experience: You have a portfolio demonstrating complex B2B SaaS workflows distilled into simple mobile experiences.
- A "Growth" Designer: You understand that design is a GTM function. You don't just care about typography; you care about conversion rates, time-to-value, and activation metrics. You design to drive user behavior.
- Empathy for the Non-Technical: You can put yourself in the shoes of a field technician. You understand that "cool technology" is useless if it creates friction for the worker on the job site.
- Rapid Prototyper: You move fast. You can turn a fuzzy concept into a clickable prototype using the latest AI tools in 24 hours or less to test viability.
- Collaborative yet Opinionated: You are comfortable debating with the CEO and Product and Engineering leads. You will advocate for the user when business requirements threaten to clutter the interface.
Nice To Haves
- Experience in PLG (Product-Led Growth) environments is a plus.
Responsibilities
- Architect the "Zero-to-One" Journey
- Design for the "Dirty Hands" (The Field Reality)
- Make the Complex Invisible
- Partner in Pre-Construction
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
