Lead Process Engineer (Business Process Risk Identification)

KeyBank • Brooklyn, OH

19h • $80,000 - $150,000

About The Position

The Business Process Risk Identification (BPRI) Lead Process Engineer collaborates with cross-functional teams across Key to document unique business process (UBP) workflows and dependencies from standard operating procedures, subject matter experts, and Key systems of record. The Lead Process Engineer identifies process optimization and risk mitigation opportunities through Key’s structured BPRI program methodology. The Lead Process Engineer supports BPRI Sprint Execution activities for several UBPs concurrently, including, stakeholder mobilization, process discovery, risk and control analysis, the identification of gaps and opportunities, and ongoing documentation refresh requirements, ensuring program alignment with organizational objectives and BPRI Program requirements. Essential Functions Applies process development and engineering expertise to create innovative, long-term solutions focused on both client and employee experience. Supports programs and leads projects targeting core business processes to achieve strategic goals such as enhanced client/employee experience and value realization (expense reduction and revenue growth). Engages with key stakeholders to assess and implement new technologies and processes that improve efficiency and consistency. Creates and maintains documentation used to evaluate current processes and design future-state recommendations. Uses tools such as process mapping and process mining to assess process capability and identify improvement opportunities; communicates findings to stakeholders to inform specifications and improvements. Leverages technical documentation, specifications, and project artifacts to enhance monitoring, resiliency, and system availability. Collaborates with cross-functional teams to foster a culture of openness and inclusivity, ensuring delivery of expected outcomes and value. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• Bachelor's Degree in computer science, Operational Excellence, Business Administration, or a related discipline, or equivalent experience (preferred)
• Minimum 5 years of experience in business analysis and/or process engineering (required)
• Strong process engineering and problem-solving skills
• Experience leading process improvement projects
• Ability to engage stakeholders and drive change
• Proficient in process mapping, mining, and documentation
• Familiar with process engineering tools and simulations
• Strong communication, facilitation, and presentation skills
• Skilled in cross-functional collaboration
• High technical acumen and attention to detail
• Analytical Thinking - Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
• Systems Thinking - Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
• Change Agility - Knowledge of the necessity to adapt self and team to evolving business needs; ability to develop and implement new ideas and initiatives that improve the organization's performance in light of new requirements.
• Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Resilience - Knowledge of different types of resilience and its importance; ability to pursue goals with drive and energy in the face of resistance.
• Excellent communication skills, both writing and presenting; can organize material for brevity, persuasiveness, and impact; can communicate to different levels of management effectively.

Nice To Haves

• Experience working with cross-functional teams and senior leadership (preferred)
• Background in IT or experience working with technology teams (preferred)
• Familiarity with Agile, Lean, or Six Sigma methodologies (preferred)
• Business Risk and Controls (preferred)
• Third Party Management (preferred)

Responsibilities

• Applies process development and engineering expertise to create innovative, long-term solutions focused on both client and employee experience.
• Supports programs and leads projects targeting core business processes to achieve strategic goals such as enhanced client/employee experience and value realization (expense reduction and revenue growth).
• Engages with key stakeholders to assess and implement new technologies and processes that improve efficiency and consistency.
• Creates and maintains documentation used to evaluate current processes and design future-state recommendations.
• Uses tools such as process mapping and process mining to assess process capability and identify improvement opportunities; communicates findings to stakeholders to inform specifications and improvements.
• Leverages technical documentation, specifications, and project artifacts to enhance monitoring, resiliency, and system availability.
• Collaborates with cross-functional teams to foster a culture of openness and inclusivity, ensuring delivery of expected outcomes and value.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level