Lead, POS

Spencer's•Egg Harbor Township, NJ

2d•$24 - $27

About The Position

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all. One Team / One Goal We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness. We offer a comprehensive benefits package that includes: Flexible work environment Career advancement Competitive base salary Bonus opportunity Vacation, Personal, Sick and Holiday pay Medical, Dental, Vision, Disability, Life and AD&D insurance 401k with a company match 30% merchandise discount

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school; or two to four years of related experience and/or training; or an equivalent combination of education and experience.
Proficiency with Call Logging Software, Cloud-Based Management Software, Spreadsheet, and Word Processing software (including Microsoft Office)
Knowledge of LAN technologies, including routers, firewalls, VPN, TCP/IP, VOIP, DHCP, and DNS
Hands-on experience diagnosing problems with PC hardware
Superior troubleshooting skills and the ability to learn quickly
Excellent telephone etiquette and the ability to communicate technical information clearly to non-technical users
Ability to interact effectively with all levels of associates and outside vendors
Demonstrated leadership and training capabilities
Strong positive attitude, people-oriented, and willingness to assume responsibility
Ability to work under pressure and work extra hours as required
Routine physical activity including standing, walking, bending, and reaching overhead
Ability to occasionally lift or carry up to 25 lbs
Regular use of hands for handling materials; clear verbal communication (talking/hearing) required
Visual abilities include close and distance vision, color and peripheral vision, depth perception, and focus adjustment

Responsibilities

The POS Team Lead organizes and directs the daily activities of POS Associates.
This role is responsible for providing technical assistance in all levels of problem identification, performing detailed troubleshooting of store POS and Store WAN equipment, and ensuring the successful completion of projects assigned by the POS Supervisor.
The Team Lead also supports the training and development of new POS helpdesk hires and ensures operational continuity in the Supervisor's absence.
Perform all duties of a POS Associate, including initial problem identification and supporting field emergencies after business hours (e.g., Store Maintenance, Asset Management, Operational issues) by placing service calls to appropriate contractors or escalating issues as necessary
Troubleshoot and repair various hardware equipment, such as PCs, laser printers, receipt printers, cash drawers, barcode scanners, and portable data terminals
Support and monitor the installation and performance of store WAN equipment
Lead and assist in escalated store communications and troubleshooting complex situations with POS Helpdesk Associates
Serve as the primary supporter in training new POS helpdesk hires; provide instruction, support, and confirmation of appropriate escalation paths for First Level Associates
Create and manage the weekly schedule, ensuring coverage for all shifts
Ensure that tasks are completed and all problems are attended to in the Supervisor's absence
Write, update, and review relevant documentation for departmental use, such as training and resource materials, ensuring technical accuracy and consistent presentation
Perform operational functions of polling store data, including scheduling, monitoring, and controlling the processing, transmission, and retrieval of store data
Maintain effective shift communication among all team leads, ensuring current information is exchanged between shifts
Schedule will be flexible: must be able to work weekends or extended hours