POS Engineer

RaceTrac•Atlanta, GA

3d•Onsite

About The Position

RaceTrac is seeking a POS Engineer (1–2 years of experience) to support and enhance the technology that powers our retail stores. This role focuses on troubleshooting POS issues, maintaining and updating menus, and ensuring the reliability and performance of our point‑of‑sale and payment systems across all locations. The ideal candidate brings hands‑on experience with retail or hospitality POS software, strong problem‑solving skills, and the ability to work in a fast‑paced, engineering‑focused environment. This is not a business analyst or script‑driven QA role—it's a technical position supporting real‑world retail systems. Up to 10% travel may be required.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field preferred.
1–2 years of experience supporting or managing retail or hospitality POS systems (Aloha, Toast, Arbos, or similar).
Experience with POS payments, transaction flows, and related software components.
Strong troubleshooting and analytical skills.
Effective written and verbal communication skills.
Exposure to automation or performance testing tools and concepts.

Nice To Haves

Experience with fuel systems or pump technology.
Background in multi‑site retail environments.
Familiarity with system integrations and API‑driven workflows.

Responsibilities

Support, troubleshoot, and maintain POS systems, pin pads, self‑checkout, and pump‑related technology across RaceTrac stores.
Manage and update POS menus, configurations, and software packages.
Ensure high performance, uptime, and efficiency of POS and payment solutions.
Assist with system integrations across the retail technology ecosystem.
Develop and maintain documentation, processes, and operational standards.
Participate in projects involving POS enhancements, upgrades, and new technology rollouts.
Collaborate with cross‑functional teams to resolve issues and improve system reliability.
Ensures proposed and current architectures are aligned with security governance and architecture standards.
Responsible for resolving escalation of complex issues as needed to ensure timely resolution of issues, perform root cause analysis & implement proactive preventative measures.
Work with solutions managers, security and architects to develop, test, implement and support new business capabilities to drive efficiencies for store teams and seamless experiences for guests.
Plan and execute major platform, service packs and operating system upgrades across all environments in conjunction with IT, 3rd party vendors and business stakeholders.
Create, maintain and communication support documentation for support teams.
Address security standards and compliance requirements such as Payment Card Industry(PCI) compliance and standards for Personally Identifiable Information(PII).
Evaluate third-party software products for integrations with various applications leveraging standard API’s