Lead Porter

Finchey Corp dba Pacific BMW•Glendale, CA

3d•Onsite

About The Position

Pacific BMW is looking to hire a Service Drive Coordinator at our Dealership in Glendale. The department hours are Monday to Friday, from 7:30am to 6:00pm and Saturdays from 8:00am - 4:00 pm, this is a full-time 40hr per week position, and it is paid hourly. Company Overview Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees.

Requirements

Required minimum of 3 years with a driver's license in the U.S.
Professional driving experience with an excellent parking record
Work with a sense of urgency while maintaining safe driving protocols
Detail-oriented and attentive to customers' needs
Ability to easily engage in conversation and personalize customer interactions
Superior work ethic, dependability and professionalism
High school diploma or equivalent

Nice To Haves

Manual & automatic transmission experience is preferred

Responsibilities

Serve as a main lead for the service drive operations by hiring, creating schedules, training, and coaching staff with manager approval
Provide guidance and direction on the basic processes such as lane designation, hats program, the role of advisors and the keybox
Proactively ensure that the Drive Operations team acknowledges and engages all guests visiting the Dealership following Pacific BMW’s standards
Solve customer issues independently as they arise on the Service Drive and escalate to management as needed
Delegate tasks such as shuttle driving, car delivery, and performing tire pressure monitor and oil/coolant top-offs
Check that all cars have been properly cleaned before the customer picks up the car and ensure all damages are noted accurately
Train staff on procedures related to the Tag Program, Get Ready Log, and opening and closing procedures
Serve as a liaison and maintain constant communication between customers, Service Advisors, and Technicians as needed
Familiarize and utilize the Dealership computer programs, such as Microsoft 365 and Tekion
Assist with off-loading vehicles from tow trucks
Organize vehicles on-site and off-site to ensure space optimization
Perform miscellaneous tasks, reports, and duties as needed