Lead Porter-Graveyard-Silver Legacy

Caesars Entertainment•Reno, NV

About The Position

Under direction of the PAH Supervisors and Managers, supervises and assists with cleaning assigned guest and employee areas of property. Responsibilities Assist in the development of training programs for new employees Continually check, public areas, linen and supply rooms, making sure standards are met Check maid carts and all equipment used by the room attendants, housemen and shampoo person that they are in good working order Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures Assist in assigning daily work and key distribution Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures Personal appearance standards are to be maintained at all times Any suspicious activities which may jeopardize the security of the hotel must be reported to your manager or the security department immediately Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc. Learn and uphold the quality customer service standards at all times Perform related duties as assigned by supervisor Exemplifies our core values, family style service, our mission and vision Exemplifies our DEI (diversity, equity, inclusion) culture Perform other job related duties as assigned

Requirements

Good organizational skills
Regular, punctual and predictable attendance and ability to work flexible hours, including overtime, which is required
Understand and comply with all company and departmental rules and regulations, policies and procedures
Maintain regular, predictable attendance in accordance with departmental policy
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to read, and communicate verbally in English and Spanish
Self-motivated, detail oriented
Possess initiative, high energy level
Well groomed, good personal hygiene
Knowledge of chemical use, OSHA regulations, and Biohazard clean-up procedures
High School diploma or equivalent
Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs
Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors; occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying; seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.
Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated
Work entails use of solvents/oils, mechanical and electrical devices
May come into contact with fumes/odors and dirt/dust
Work is done in high places and occasionally on slippery surfaces
Constant awareness is required of surrounding areas to insure safety of employees and guests
Constant contact with co-workers and guests
Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination.
Must be able to follow instructions, influence others, meet time requirements, memorization skills and use independent judgment.
Employee is required to meet and deliver our core values, service standards, and family style service.
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Assist in the development of training programs for new employees
Continually check, public areas, linen and supply rooms, making sure standards are met
Check maid carts and all equipment used by the room attendants, housemen and shampoo person that they are in good working order
Maintain check on linen consumption housekeeping supplies, care of furniture and appearance of the building and fixtures
Assist in assigning daily work and key distribution
Understand and follow Orientation manual, Housekeeping manual and Emergency/Evacuation procedures
Personal appearance standards are to be maintained at all times
Any suspicious activities which may jeopardize the security of the hotel must be reported to your manager or the security department immediately
Work additional hours on short notice as requested by supervisor, in order to accommodate one of the following: staffing emergency, employee absence, fluctuation in business levels, special projects, etc.
Learn and uphold the quality customer service standards at all times
Perform related duties as assigned by supervisor
Exemplifies our core values, family style service, our mission and vision
Exemplifies our DEI (diversity, equity, inclusion) culture
Perform other job related duties as assigned