Lead Patient Support - Paradise Hills

Presbyterian Healthcare Services • Paradise Hills, NM

1d • $17 - $26 • Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Lead Patient Support to maintain proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check out prescribed workflows.

Requirements

• High school or equivalent
• Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
• Familiarity with ICD10, CPT and Medical Terminology
• Two to three years of customer service application in any setting
• EMR/EHR experience preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
• Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
• Strong communication skill set verbal and written

Nice To Haves

• EMR/EHR experience preferred

Responsibilities

• Act as mentor and trainer for front line clerical teams
• First responder to investigate patient concerns and maintain customer focused communication
• Schedules and drives daily workflow for proficient operational support of the clinic
• Epic Super User for clerical staff in the site
• Participates in Quality Improvement Processes which includes EPE audits
• Remain proficient and up to date on role responsibilities and lead Meetings
• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools
• Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• First line resolution to assist consumers with concerns
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families
• Keep patients informed of delays

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED