Lead Patient Support - Pan American

Presbyterian Healthcare Services

1d•$17 - $26•Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Lead Patient Support to maintains proficiency in all clerical operations roles to govern accuracy in registration, scheduling, and check out prescribed workflows.

Requirements

High school or equivalent
Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
Familiarity with ICD10, CPT and Medical Terminology
Two to three years of customer service application in any setting
EMR/EHR experience preferred
Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.
Has demonstrated ability to train staff, understanding different training methods and is able to adjust training method to suit the learner
Strong communication skill set verbal and written

Nice To Haves

EMR/EHR experience preferred

Responsibilities

Act as mentor and trainer for front line clerical teams
First responder to investigate patient concerns and maintain customer focused communication
Schedules and drives daily workflow for proficient operational support of the clinic
Epic Super User for clerical staff in the site
Participates in Quality Improvement Processes which includes EPE audits
Remain proficient and up to date on role responsibilities and lead Meetings
Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools
Adjust to the personality of the consumer while maintaining healthcare compliance guidelines and patient safety
Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
First line resolution to assist consumers with concerns
Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families
Keep patients informed of delays