Lead Patient Services Representative
About The Position
Organizes and directs day-to-day clerical function in the delivery of quality health care services through the utilization of standard work. Provides leadership and guidance to clerical team members. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Requirements
- High School Diploma or equivalent
- 5 years of relevant experience typically gained through skills/ knowledge / abilities of related experience
Responsibilities
- Leads team in workflow processes and may provide input to performance feedback process if/when necessary.
- Problem-solves for other Patient Service Representatives team members in department/practice.
- Serves as a point of contact for Providers in identifying and escalating operational issues.
- Oversees and manages productivity, performance and quality metrics.
- Perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Benefits
- Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .
- On-demand pay program powered by Payactiv
- Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
- Optional identity theft protection, home and auto insurance, pet insurance
- Traditional and Roth retirement options with service contribution and match savings
- Eligibility for benefits is determined by employment type and status
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
