Lead Patient Services Rep

Eye Associates Of New Mexico•Rio Rancho, NM

About The Position

Eye Associates of New Mexico has an outstanding career opportunity as a Lead Patient Services Representative! Eye Associates of New Mexico is the largest Ophthalmology and Optometry practice in the Southwest. We have been serving the state of New Mexico since 1976 with compassionate, state-of-the-art, value-based care. Our team approach aims to deliver the highest quality eye care to all while striving to support our employees’ professional development. Come be a part of our team! The Patient Services Representative Team Leader has successfully completed the Ophthalmology Home Study course and the LMS Customer Service program and has passed the EANM Insurance Test. (If the employee was grandfathered into this job in July 2015, he/she is expected to complete all of the aforementioned within 1-2 years of that grandfathering date.) Assures smooth patient flow in reception areas and assist patients with registration process and appointment scheduling; provides support services to physicians and staff to facilitate professional patient care and service. Additionally, performs as a role model in training and orienting employees in their staff positions.

Requirements

Job requires high school education or equivalent; completion of a general accounting course; experience in Microsoft Office skills is preferred; experience and/or training in bookkeeping required; medical terminology and medical office experience preferred; must demonstrate the ability to work with the public in a pleasant and professional manner.
Must have effective verbal and written communication skills.
Must have passed the Ophthalmology Home Study course and the LMS Customer Service program, and must have passed the EANM Insurance Test. (If grandfathered into this position in July 2015, employee must complete the aforementioned within 1-2 years of having been grandfathered.)

Responsibilities

Assists new patients with the completion of registration documents
Checks for valid and current referrals when needed; verifies co-pay and/or referral information for patients
Verifies demographic and insurance information for returning patients
Checks patient out after doctor’s exam, collecting appropriate payments, posting and batching payments
Schedules patient appointments, returns appointments or arranges for a recall for patient's appointment
Performs the balancing function, creating location deposit and submitting Consolidated Report to A.O.
Screens incoming calls, creating a patient communication or directing patient accordingly in a pleasant, professional manner
Opens and/or closes the office/location
Provides assistance with on-site supervision for assigned non-clinical support staff.
Makes recommendations regarding staffing level and is directly involved in the interviewing process
Provides input to the Group Leader/Clinic Director on staff members' performance concerns and evaluations and assists in the process
Assists with and prepares staff schedules for daily clinic coverage
Deals with patient complaints to achieve appropriate resolution, keeps Clinic Director informed of decisions and consults with Clinic Director before communicating decisions in difficult patient situations
Provides training to non-clinical support staff members
Contributes to continuing performance improvement
Accepts responsibility for timely arrival and readiness for work at assigned station
Consistently exhibits behaviors which create a high level of patient and employee satisfaction, which maintains the credibility, integrity and positive image which in turn supports the mission, goals and operations of Eye Associates and contributes to continuous performance improvement.
Provides templating function
Performs Coding Corrections and provides Coding support to the clinic.
The annual completion of assigned Learning Management System (LMS) courses is mandatory. Any individual who has not completed their assigned training prior to November 30th of each year may be subject to disciplinary action, up to and including termination of employment.

Benefits

Career Path
Higher pay in areas where the cost of living is higher
Paid time off (PTO)
Eight (8) company paid holidays (including the day after Thanksgiving and Christmas Eve!)
Medical and Dental
Health Savings Account
Generous Vision benefits for you and your dependents
Education Assistance Program
Company provided logo apparel
401(k) and Roth Program
Flexible Spending Account (FSA)
Company paid Basic Life and AD&D Insurance, Short Term and Long Term Disability Insurance
Voluntary Supplemental Life and AD&D
Free Calm app
Financial Wellness Program
Identity Theft Protection Plan
Employee Assistance Program
and more!