Lead Patient Service Representative

Solis Mammography • Dallas, TX

1d • Onsite

About The Position

The Lead Patient Service Representative is responsible for the operational
excellence of the front desk. This position is critical to Solis Mammography; by
providing outstanding patient care and maintaining the flow of the center, the
Lead Patient Service Representative impacts the profitability of the
organization.

Requirements

• Minimum of two years’ experience in healthcare or patient care required
• High School diploma
• Ability to read, write, and comprehend simple instructions and short correspondence
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
• Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time
• Forms strong working relationships within the team
• Strong computer skills using Microsoft Office Suite required

Nice To Haves

• Two years of healthcare registration or customer service experience preferred
• Basic knowledge of medical terminology preferred
• Prior supervisory experience preferred

Responsibilities

• Manages daily operations of the front desk.
• Verifies and or inputs patient information (demographic, insurance, and patient contact information) into the system 100% of the time.
• Participates in front office and company training as scheduled.
• Manages team members on a daily basis ensuring compliance with company policies, guidelines and procedures.
• Trains new Patient Service Representatives and monitors front office processes to ensure policies are followed.
• Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover.
• Monitors front desk staffing levels and ensures appropriate coverage relative to budget and patient volume.
• Communicates team member coaching and counseling opportunities to Center Director.
• Completes incident reports on an as needed basis.

Benefits

• Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED