Lead Patient Scheduler

Option Care Health•Olympia, WA

66d•$24 - $40

About The Position

The Lead, Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing, and warehouse to determine schedule needs and availability to ensure appropriate patient care. The Lead, Patient Scheduler acts as a team lead by assisting the Nursing Support Supervisor or Manager in training team members, resolving complex scheduling needs and leading special assignments and/or projects for the team. May perform other duties as assigned by Supervisor, Nurse Manager, and/or Area Director of Nursing.

Requirements

High School diploma or equivalent.
At least 2 years of previous scheduling experience.
3 or more years in general office administration
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).
Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

Nice To Haves

Previous home healthcare experience
Familiar with electronic scheduling platform

Responsibilities

Ensures appropriate staffing is arranged for all patient care.
Coordinates, monitors, and schedules patient care across all clinical areas.
Contacts patients and clinicians to schedule and confirm deliveries and visits.
Responsible for interpreting physician's orders and scheduling according to orders.
Completes tasks and runs reports in required platforms.
Coordinate scheduling needs with staffing availability.
Ensures management is aware of staffing needs and requirements.
Acts as a resource to colleagues; may direct the work of other team members
May assist in training of new team members and may provide input to the employees' performance evaluations
Facilitates patient complaints or issues to appropriate department.
Acts as Subject Matter Expert and works autonomously to handle more complex issues related to patient scheduling, within established procedures and practices
May need to perform clerk functions in addition to scheduling functions in the absence of a clerk.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accepts other responsibilities and duties that may be assigned as part of being a team leader.