Lead, Patient Access Scheduler
About The Position
This position requires the full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrate behavior consistent with our core values\: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. The Scheduling Lead will perform specific duties of a radiology representative and provide Lead assistance for the proper function of the Scheduling access department under the direction of the Director of Imaging Services. This includes training of the processing of new orders, imaging records management, scheduling of patients, report distribution, computer system utilization, and interaction with patients, physicians, and other hospital personnel. This position is responsible for coordinating communications activities between radiologist, radiology staff, other departments, nursing personnel and other caregivers, patients, visitors, and other customer’s service activity. Accountable for maintenance of physicians’ order entries, inbound and outbound call volume productivity.
Requirements
- Proficient in computer functions, data entry and windows is required.
- High school diploma or GED equivalent preferred
Nice To Haves
- One year experience in radiology records and/or medical scheduling preferred.
- Knowledge and use of medical terminology is preferred.
Responsibilities
- Documentation of medical records management and request for radiology records according to department and hospital policy.
- Demonstrates leadership, acts like a mentor for all clerical staff, ensure staff proficiency and they follow standard processes in Scheduling.
- Demonstrates through data productivity of scheduling inbound calls, outbound calls, and walk in patients in a timely and accurate manner.
- Demonstrates accuracy in productivity to input and retrieve physician referrals (orders) utilizing RIS, EMR, fax systems to assure patients access to appointments.
- Demonstrates proficiency of all system tools utilized to manage scheduling and medical records processes.
- Demonstrates training skills to manage onboarding of new hires and train in systems infrastructures, policies, protocols, in an effective and timely manner.
- Communicate in an appropriate manner to achieve highest customer satisfaction, answer calls expediently, efficiently, using effective tools such as AIDET (acknowledge, Introduce, duration, explanation, and thank you) interactions.
- Ability to be at work and be on time.
- Ability to follow company policies, procedures, and directives.
- Ability to interact in a positive and constructive
Benefits
- In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.
- Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents.
- We offer high quality health insurance plan options, so you can select the best choice for your family.
- Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
