Lead, Patient Relations and Volunteer Services - Guest Services - Coronado Hospital - Day - Full Time
About The Position
Reporting to the Manager, Patient Relations, serves as the Lead for site volunteer services and supports patient relations activities. Key duties include managing and administering the volunteer program to include supervising the daily activities of volunteers assigned within hospital departments, the Volunteer Office, Gift Shop, and Second Best Store. Primary contact for departments needing volunteer assistance and coordinator of daily volunteer needs. Responsible for the various administrative functions of the department including special projects, such as the hospital's Planetree initiatives, Auxiliary Fund Raising and community outreach activities. Patient relations duties include liaising between patients, visitors, volunteers and physicians with the objective of enhancing the understanding of hospital policies and services. Resolves patient/visitor complaints and responds to patient/visitor inquiries. Proactively participates with departments to improve patient satisfaction. Proactively obtains resolution of concerns brought to patient relations department.
Requirements
- 3 Years administrative or healthcare experience.
- Experience coordinating the activities of large groups.
- Experience working with volunteers.
Nice To Haves
- Bachelor's Degree
Responsibilities
- Volunteer supervision
- Volunteer recognition
- Communication
- Problem resolution
- Office management
- Customer service
- Financial analysis
- Lost and found
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What This Job Offers
Job Type
Full-time
Career Level
Manager
