Lead Patient Experience Representative - Weymouth (onsite)

Children's Hospital Boston•Weymouth, MA

30d•Onsite

About The Position

The Lead PER leads the administrative operations of a clinic and works to ensure the best possible patient experience by effectively leading and coordinating services to patients and families. Provides administrative support for a clinic and its providers. Performs various administrative functions requiring in-depth knowledge of programs and services.

Requirements

High School Diploma / GED required.
Minimum 2 years of related healthcare experience required.
Related computer application experience (i.e., Microsoft Application Suite, Adobe, Google Applications, etc.)
Strong customer service experience.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Provides positive, effective customer service to patients, families, and visitors.
Resolves complex issues and responds to inquiries about hospital policies and procedures.
Registers new patients and verifies demographics, insurance, and referral details.
Schedules and confirms patient appointments, tests, and procedures.
Obtains and documents prior authorizations and referrals.
Collects co-pays, reconciles funds, and facilitates communication with financial counseling.
Monitors clinic activity and coordinates daily flow with clinical teams.
Participates in shift handoffs and team huddles to support patient flow.
Prepares forms, organizes medical records, and maintains supplies for appointments.
Provides clerical support including answering phones, taking messages, and scheduling meetings.
Trains new staff and serves as a resource for policies, systems, and procedures.
Delegates and oversees tasks for patient experience staff; provides performance feedback.
Uses clinical, scheduling, and billing applications along with Microsoft Office tools.
Participates in process improvement efforts to enhance department operations.