Lead Patient Coordinator
About The Position
Avance Care is a rapidly expanding network of 37 practice locations in North Carolina, dedicated to elevating healthcare standards as one of the state's largest independent primary care practices. They offer comprehensive services for physical, mental, and emotional health. The Lead Patient Coordinator will oversee front office duties, collaborating with the Office Manager to ensure smooth office flow and acting as a liaison between physicians and patients to deliver high-quality customer service and clinical care. This is a full-time role, Monday through Friday, with no weekends, in a busy, fast-paced Primary Care clinic environment.
Requirements
- High School Diploma, or equivalent
- at least 2 years of medical, administrative and/or customer service experience
- Strong verbal and written communication
- Ability to maintain confidentiality and integrity
- Acts as a role model within the clinic
- Maintains a positive, respectful attitude, high team spirit and morale
- Demonstrates flexible and efficient time management and ability to prioritize workload
Nice To Haves
- associate degree preferred
Responsibilities
- Trains new hires and visiting staff regarding Administrative Care Department Procedures and Responsibilities
- Provides feedback for bi-annual reviews of employees within the department
- Manages office supplies inventory
- Assists in completing the monthly safety checklist
- Assist in hiring new employees for department
- Implement new tasks and protocols
- Distribute work tasks in and to the department
- Address provider issues or concerns with department or other parties, as requested
- Assist the Office Manager with daily/weekly/monthly tasks including but not limited to weekly deposits
- Assists with staff meetings/huddles and provides feedback regarding issues in the front office
- Meeting/greeting/assisting patients promptly, efficiently, and in a professional manner
- Balancing the cash register and ensure all credit card payments are accurate at the end of each day
- Mail letters and make monthly and weekly calls as appropriate
- Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company
- Cover for front desk and complete Patient Coordinator duties as needed
Benefits
- comprehensive benefits package available on the first of the month following 30 days of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
