Lead Patient Coordinator

Eye Care Partners Career Opportunities•Cincinnati, OH

16h•Onsite

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. SUMMARY Perform all duties as Patient Coordinator professional. Assist in day-to-day operations of the front desk at all offices. Collaborate with clinic staff to ensure an efficient clinic workflow. Make sure charts are paired and insurances are verified one week and one day ahead. Create the front desk half day Friday schedule. Plan coverage when people are out of the office. Train all new Patient Coordinators. Demonstrates quality patient service during interactions with patients, coworkers, and vendors: Exhibits a positive attitude and is flexible in accepting work assignments and priorities Meets attendance and tardiness expectations Is dependable; follows policies and procedures Maintains professionalism in interactions with patients and coworkers Performs quality work and consistently exhibits initiative

Requirements

High School Diploma or GED required.
At least one year of previous medical office administration experience required.
Must have good computer skills and ability to handle multiple projects at once.
Favorable result on background check required.
Must be able to provide proof of identity and right to work in the United States.

Nice To Haves

Associate's degree preferred.
Supervisory experience preferred.

Responsibilities

Meet and greet patients entering the office. Explain check-in procedures and copy insurance cards. Display professional appearance to public at all times.
Update and input practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Record payments appropriately.
Scan any paperwork from patient visit into computerized medical record.
Schedule appointments for patients and assist patients with questions, comments and complaints.
Assist in supervising Patient Services professionals, including but not limited to coordinating employees’ schedules.
Collaborate Patient Services Manager if writing/conducting Patient Services professional performance evaluations.
Make sure the faxes are sorted and taken care of each day.
Other duties as assigned.