Lead Patient Coordinator

Avance Care•Cary, NC

About The Position

Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. As a Lead Patient Coordinator, you’ll oversee the front office duties with collaboration and direction by the Office Manager to facilitate the flow of the office while acting as a liaison between the physicians and patients to provide high quality customer service and clinical care. This full-time role will work Monday through Friday, with no weekends. Our Primary Care clinic operates in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions. We offer a comprehensive benefits package available on the first of the month following 30 days of employment.

Requirements

High School Diploma, or equivalent
at least 2 years of medical, administrative and/or customer service experience required
Strong verbal and written communication
Ability to maintain confidentiality and integrity
Acts as a role model within the clinic
Maintains a positive, respectful attitude, high team spirit and morale
Demonstrates flexible and efficient time management and ability to prioritize workload

Nice To Haves

associate degree preferred

Responsibilities

Trains new hires and visiting staff regarding Administrative Care Department Procedures and Responsibilities
Provides feedback for bi-annual reviews of employees within the department
Manages office supplies inventory
Assists in completing the monthly safety checklist
Assist in hiring new employees for department
Implement new tasks and protocols
Distribute work tasks in and to the department
Address provider issues or concerns with department or other parties, as requested
Assist the Office Manager with daily/weekly/monthly tasks including but not limited to weekly deposits
Assists with staff meetings/huddles and provides feedback regarding issues in the front office
Meeting/greeting/assisting patients promptly, efficiently, and in a professional manner
Balancing the cash register and ensure all credit card payments are accurate at the end of each day
Mail letters and make monthly and weekly calls as appropriate
Process all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company
Cover for front desk and complete Patient Coordinator duties as needed