Lead Patient Care Concierge
About The Position
At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we’re working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees’ growth and wellness and where their full potential and value are realized. At Claremedica, we’re excited about great people like you. We’re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits – welcome to Claremedica. The Lead Patient Care Concierge serves as the senior representative of the front office team, ensuring that daily administrative operations run smoothly while maintaining a warm, professional, and patient-centered environment. In addition to handling standard front desk duties, the Lead Patient Care Concierge provides guidance and oversight to Patient Care Concierges, supports scheduling coordination, and serves as the key liaison between the front office and clinical staff. This role is essential in promoting operational excellence, patient satisfaction, and team effectiveness in a fast-paced primary care setting.
Requirements
- High school diploma or equivalent required.
- 2+ years of front office or customer service experience in a medical setting required.
- Strong organizational, communication, and leadership skills.
- Proficiency in Microsoft Office Suite and electronic medical record (EMR) systems.
- Knowledge of basic medical terminology and front office processes.
- Ability to multitask and remain calm and professional in a fast-paced environment.
Nice To Haves
- Previous experience in a lead, supervisory, or mentoring role preferred.
- Bilingual (English/Spanish or English/Creole) preferred, based on location.
Responsibilities
- Perform all Patient Care Concierge duties including greeting patients, managing check-in/check-out, scheduling, insurance verification, and payment collection.
- Provide leadership and support to front desk team members; serve as the first point of contact for escalated patient or workflow issues.
- Train, mentor, and assist with onboarding of new Patient Care Concierges.
- Monitor front desk workflows to ensure consistency, accuracy, and adherence to company protocols.
- Collaborate with clinical and administrative teams to ensure timely communication and patient flow coordination.
- Assist with managing schedules for front desk staff and ensure adequate coverage during hours of operation.
- Monitor office supply inventory and coordinate restocking as needed.
- Support patient satisfaction initiatives by resolving service concerns and reinforcing a culture of hospitality.
- Participate in quality improvement activities and provide feedback to Practice Manager regarding operational challenges.
- Ensure compliance with HIPAA and organizational policies regarding patient confidentiality and safety.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
