Lead Patient Access Scheduler, Operations Support Doral MCI, FT, 8A-4:30P
About The Position
Exemplary teamwork, service, and overall knowledge of BHSF Revenue Cycle, from a Patient Access perspective. This position is for those individuals who will serve as a preceptor for new hires. The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Serves as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor. Assist in supporting go lives and different departmental initiatives. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Requirements
- High School Diploma, Certificate of Attendance, Certificate of Completion, GED, or experience required.
- For internal staff: A minimum of 2 years Patient Access experience.
- Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 12 months.
- Exceeds departmental KPIs.
- Maintains a positive attitude, is self-motivated, and encourages others.
- Cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.
- For external staff: Associates Degree preferred with 2 years Patient Access experience, or 3 years' Patient Access/Leadership experience in lieu of degree.
- Complete and successfully pass the Patient Access training course.
- Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Nice To Haves
- Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.
- Understanding of insurance contracts and scheduling guidelines/protocols.
- Experienced in Microsoft Office products and EMR applications.
- Knowledge of medical terminology.
Responsibilities
- Scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments)
- Obtaining and verifying necessary demographic and insurance information
- Registering patients and enters data into scheduling system
- Meeting individual quality metrics
- Serving as a Patient Access resource and takes on leadership role in the absence of a Manager/Supervisor
- Assisting in supporting go lives and different departmental initiatives
- Participating in departmental committees/champion opportunities
- Practicing the Baptist Health philosophy of service excellence
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What This Job Offers
Job Type
Full-time
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
