Lead Patient Access Representative- Full Time- Evenings- Overlook Medical Center

Atlantic Health System • Summit, NJ

2d

About The Position

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. Serves as a lead, facilitates and coordinates the work with subordinates, and provides performance documentation to the supervisor.

Requirements

• High School Diploma or equivalent.
• 4-6 years of experience in Patient Access, Medical Office, Health Insurance or relevant area.

Nice To Haves

• Bachelor's degree in Business, Accounting, Medical Administration or related field.
• Experience in supervising and guiding junior staff.

Responsibilities

• Obtains and verifies patient information for registration.
• Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims.
• Requests payment of financial dues from patient or guarantor.
• Obtains federally required and hospital related consents in a timely manner.
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations.
• Implements process improvement techniques where necessary and ensures compliance with protocols and regulatory requirements.
• Guides junior staff and assumes department leadership in the absence of the supervisor.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED