Lead Patient Access Coordinator - Medical Imaging (Full Time / Days)
About The Position
Welcome to a medical center where you're the center of attention. Pay range: - Hourly $22.22 - $33.33 Provides support services within Medical Imaging in a variety of capacities, including reception, chart preparation, digital image management including query retrieve, digital image sharing, and archived image management/retrieval. Patient Access Coordinators greet patients, acquire patient/exam information, all applicable consent forms and paperwork, and enter data into Epic. Answer incoming phone calls/voice mails and provide support to leadership, physicians, and staff. Ensure exemplary customer service in greeting and orientation of patients and visitors. Interviews the patient for complete demographic and financial data to complete the registration process accurately, efficiently and promptly. Collects appropriate monies, obtains appropriate signatures, notifies patients/guests of hospital regulations, policies and services. Lead Responsibilities: Review and daily audit of medical imaging registration input to check for errors and ensure necessary corrections Be accountable for employee schedules and vacation requests as directed by supervisor Responsible for arranging coverage for unscheduled PTO request coverage Communicate regularly with all imaging front desk locations. Be an available resource for all imaging sites. Be the liaison between the department leadership and staff. Buy-in and model the hospital/departments mission, vision, goals and initiatives. Review timecards as needed. Provide input for hiring, corrective action, and termination process as requested. Full Time / Days Schedule: Monday-Friday
Requirements
- High School Diploma or equivalent required
- Exceptional interpersonal skills to interview, educate and advise patients of hospital policies and professionalism to positively interact with other Overlake personnel are required
- Demonstrated customer service skills also required
- Basic keyboarding and phone skills required
- Ability to work independently and in a team environment
- Must be able to work in a fast-paced area, where the performance and concentration on several tasks may be required simultaneously
- COVID-19 vaccination requirement: After October 18, 2021 all Washington state healthcare employees, contractors and volunteers will be required to provide proof of full COVID-19 immunization as a condition of employment. You must provide this proof before your first day of employment with Overlake. Please remember to bring your COVID-19 immunization card to your pre-hire health screening with our Employee Health team.
Nice To Haves
- Formal training in medical terminology, hospital finance and customer relations is preferred
- Previous admission/registration experience or previous physician office, hospital or other frontline customer contact experience in a business setting preferred
- Knowledge of the financial requirements of insurance, HMO and PPO organizations and state and federal programs highly desired
- Epic experience also preferred
Responsibilities
- Review and daily audit of medical imaging registration input to check for errors and ensure necessary corrections
- Be accountable for employee schedules and vacation requests as directed by supervisor
- Responsible for arranging coverage for unscheduled PTO request coverage
- Communicate regularly with all imaging front desk locations
- Be an available resource for all imaging sites
- Be the liaison between the department leadership and staff
- Buy-in and model the hospital/departments mission, vision, goals and initiatives
- Review timecards as needed
- Provide input for hiring, corrective action, and termination process as requested
Benefits
- We're proud to offer benefits that support you in every stage of your career and life.
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
- Pre-tax and Roth after tax retirement savings plans.
- An expanded Employee Assistance Program.
- A caregiver support program to help with everything from childcare to eldercare.
- Free parking and Orca transit passes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
