Lead Parts & Accessories

Action Power Sports • Waukesha, WI

3d

About The Position

Action Power Sports is seeking a Lead Parts & Accessories professional to help drive growth, customer satisfaction, and operational efficiency within our Parts Department. This is a highly customer-forward role that plays a key part in supporting new major unit sales while also managing current and obsolete inventory. The Lead will help set department goals, improve processes, and serve as a key support for both customers and internal sales teams. Parts department experience is ideal but not required —we are looking for a motivated leader with strong organizational skills, customer service focus, and the ability to learn quickly.

Requirements

• Strong customer service and communication skills
• Leadership mindset with the ability to take initiative
• Organized, detail-oriented, and goal-driven
• Comfortable working in a fast-paced, retail environment

Nice To Haves

• Parts department or powersports experience is a plus, but not required
• Knowledge or interest in powersports, motorcycles, ATVs, UTVs, or accessories preferred

Responsibilities

• Deliver outstanding customer service at the parts counter, over the phone, and online
• Assist customers with parts and accessories selection to support major unit purchases
• Work closely with the sales team to increase accessory attachment rates on new major units
• Build long-term customer relationships and encourage repeat business
• Manage current parts inventory to ensure accuracy, availability, and efficiency
• Identify and help reduce obsolete or slow-moving inventory
• Assist with ordering, receiving, stocking, and cycle counts
• Support inventory planning and organization to maximize profitability
• Help establish and track department goals (sales, inventory turns, customer satisfaction)
• Assist in developing processes and best practices for the Parts & Accessories department
• Lead by example with professionalism, accountability, and teamwork
• Support training and mentoring of team members as needed
• Maintain accurate records in the dealership management system (DMS)
• Ensure parts department standards are met for cleanliness, organization, and safety
• Coordinate with service and sales departments to ensure smooth operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed