Lead Parking Attendant

JACOBS PILLOW DANCE FESTIVAL INC•Becket, MA

23h•$20 - $23•Onsite

About The Position

The Lead Parking Attendant’s primary responsibility is to maintain a safe, clean, and orderly parking lot. They work with a rotating team of Operation Assistants to greet patrons as they arrive, directing them to parking areas or spaces, and assisting them in locating their vehicles. The Lead Parking Attendant will be among the first staff members visitors interact with and thus is responsible for creating a welcoming, calm, and positive environment.

Requirements

Excellent customer service skills.
Exceptional communication skills and the ability to convey information effectively.
Ability to work independently and lead a team.
Strong attention to detail.
Willingness to be helpful and adjust priorities at a moment’s notice.
Ability to stay calm, positive, and patient in stressful situations.
Ability to work flexible shift hours (days, evenings, weekends, and holidays).

Nice To Haves

Outgoing and enthusiastic personality.
Experience working as a parking lot attendant or other operational position.
Experience working in the performing arts industry.
Bystander Intervention Training or Experience.
Conflict resolution training.

Responsibilities

Greet and provide courteous service to all Patrons.
Manage the parking lot during all festival show days as well as in the case of special events or activities.
Direct motorists to parking areas or parking spaces using hand signals or flashlights as necessary.
Assist with locating vehicles or providing patrons with instructions for locating vehicles.
Direct Operations Assistant in their roles as parking attendants.
Remain in constant contact with the Operations Supervisor and Night Shift Manager.
Contact the Operations Supervisor and Night Shift Manager in the case of disputes or incidents.
Take the lead in gathering information for incident reports in the case of a dispute or accident.
Assist in directing golf cart drivers for pick-ups and drop-offs.
Assist Facilities, Safety and Security in maintaining a clean parking lot by leading regular cleanings and by reporting any areas in need of maintenance or repair.
Participate in the activation of Weather Plans for the Henry J. Leir Stage as well as other locations on campus.
Completion of Adult/Child CPR, First Aid, and Cultural Competency Training (provided to all seasonal staff prior to the Festival)