Lead Park Ambassador

PARK DIST OF HIGHLAND PARK • Highland Park, IL

9h • $21 - $27 • Onsite

About The Position

Under the direct supervision of the Recreation Coordinator, the Lead Park Ambassador performs a variety of community service functions through general observations, monitoring, and enforcement of the District policies and ordinances on Park District properties. Primarily monitors District parks and properties with an emphasis on lakefront properties and beaches during the summer months. THIS POSITION IS CONSIDERED CONFIDENTIAL AND STRICT ADHERENCE TO THE EMPLOYEE CODE OF ORGANIZATIONAL VALUES IS REQUIRED.

Requirements

• High school diploma or equivalent is required.
• Must display exceptional customer service and communication skills.
• Must be able to multi-task and maintain constant mental alertness and attention to detail.
• Must maintain strict confidentiality with regard to information obtained.
• Must maintain effective working relationships and be able to follow written and oral instructions.
• Must be able to acquire the knowledge of geographic areas of the City of Highland Park and Park District properties.
• Must be able to handle the pressure of working with high volume general public.

Nice To Haves

• Previous customer service and/or special event crowd management experience is preferred.

Responsibilities

• Monitors Park District properties, publicly accessible beach areas of Lake Michigan, and other identified PDHP areas
• Acts as deterrent to unlawful behavior.
• While on duty will be the liaison between the police dispatch and Park District related to public issues at Park District properties, will be responsible for the phone line to answer calls.
• Observes and reports unlawful behavior and safety hazards to site supervisor(s).
• Helps persons in need of assistance; contacts local law enforcement for assistance, as needed.
• Conducts security monitoring at Park District special events; assists with traffic direction and crowd control at special events, as required.
• Enforces District policies and ordinances through tactful verbal approach.
• Must use independent discretion and judgement in the absence of a supervisor after hours.
• Must be able to give direction to Security team when needed.
• Must have a valid license and be able to operate a Park District vehicle

Benefits

• Health & Fitness Membership
• Outdoor Pool Membership and Seasonal Beach Access
• Program and Facility Discounts on a variety of recreational activities including Golf and Racquet Sports.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED