Lead Operator Technician

Cleveland-Cliffs • East Chicago, IN

1d

About The Position

Cleveland-Cliffs Steel has an immediate opportunity for a dynamic Lead Operator Technician at our East Chicago, Indiana operation. The role will be part of our United Steelworkers (USW) union compensation, benefits, and pension agreement. Summary of Responsibilities: Responsible for providing 24/7 operational services necessary to maintain Cleveland-Cliff’s service level expectations for availability, performance and responsiveness to problems. Fixing problems with Mainframe production workloads, collecting documentation as necessary to turn over problems to the support staff. Calling out support analysts to fix problems as defined in the recovery procedures, performing scheduled activities. Performing routine monitoring of the network, hardware, software and environmental systems. Resolving user production and non-production system problems, documenting problems in the service management system. Taking a lead reporting on recovery efforts for all major IT production outages. Provides Help Desk support during the hours when the help desk is not staffed Other duties as assigned. Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more. Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered. Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment. Cleveland-Cliffs is the largest flat-rolled steel producer in North America. Founded in 1847 as a mine operator, Cliffs is also the largest manufacturer of iron ore pellets in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. As a team of more than 30,000 people, we proudly serve a diverse range of markets and are the largest steel supplier to the automotive industry in North America. Built on a strong safety and environmental stewardship legacy, we operate responsibly and are committed to a sustainable future. With ongoing initiatives to reduce waste, improve water conservation, and reduce carbon emissions, we promise to become North America’s leader in steelmaking and mining sustainability. Cleveland-Cliffs offers opportunities for high-performing individuals in a myriad of technical and professional disciplines. Whether in the field or office, Cleveland-Cliffs fosters an environment that empowers our employees to achieve their highest potential. Employees will be presented with a challenging and rewarding environment. A competitive compensation package, opportunities for advancement, and work-life balance all lead to a positive, passionate career at Cleveland-Cliffs.

Requirements

• Knowledge of IBM Mainframe (zSeries) Operations.
• Basic Knowledge of web development/server concept.
• Basic Knowledge of PC/Server/network concepts.
• Ability to work in a structured environment through creation and maintenance of procedures so all issues are handled in a consistent manner.
• Ability to facilitate / cooperate with others to accomplish shared objectives.
• Active team player with strong work ethic who is able to foster working relationships with peers, management and customers.
• Good written and verbal communication skills.
• Testing required.
• Applicants for this position must be currently legally authorized to work in the United States on a full-time basis

Responsibilities

• Responsible for providing 24/7 operational services necessary to maintain Cleveland-Cliff’s service level expectations for availability, performance and responsiveness to problems.
• Fixing problems with Mainframe production workloads, collecting documentation as necessary to turn over problems to the support staff.
• Calling out support analysts to fix problems as defined in the recovery procedures, performing scheduled activities.
• Performing routine monitoring of the network, hardware, software and environmental systems.
• Resolving user production and non-production system problems, documenting problems in the service management system.
• Taking a lead reporting on recovery efforts for all major IT production outages.
• Provides Help Desk support during the hours when the help desk is not staffed
• Other duties as assigned.

Benefits

• excellent total compensation package including competitive pay with variable compensation opportunity
• health insurance
• retirement plan
• education assistance
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed