Lead, Operations Shared Services

PAYLOCITY CORPORATION•Town of Pittsford, NY

2d•$60,000 - $80,000•Onsite

About The Position

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique! We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work. We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients’ transition to their new payroll and human resources provider, Paylocity. If you are someone with computer skills, strong attention to detail, has mastered multitasking, and provides exceptional customer service, this is the right entry level opportunity for you. In-Office: This is a 100% in-office role based at our Rochester, NY; Meridian, ID; or Schaumburg, IL locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Lead, Operations Shared Services (internally known as Lead Implementation Shared Services Ops) will provide leadership, coaching, training and mentoring to team members to ensure all critical aspects of the job are met appropriately. The Team Lead will provide feedback to team members on areas of improvement and identify areas of success. The Team Lead is instrumental in assisting Implementation Managers by providing feedback on staff performance, system and personnel issues, and to identify actions to be taken to improve departmental and implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Requirements

Minimum three years experience in Payroll Implementation required
Bachelor’s degree preferred or equivalent experience
Previous Implementation and/or Implementation internal support experience is strongly recommended
Previous management experience a plus
Previous experience and understanding of Paylocity’s tools preferred
Ability to mentor/coach peers
Strong problem solving/analytical ability
Proficiency in MS office with strong Excel skills
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Responsibilities

Supervision of the operations for their designated team
Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
Provide training and assist with coaching and development of new and existing team members
Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Developing and collaborating with management on best practices and ways to improve the team’s performance
Handling escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution
Take appropriate action on employee issues related to job performance and professional conduct, with assistance from and in collaboration with the Managers
Conduct quality assessments and evaluations; meet weekly with teams to review assignments and performance metrics
Provide resolution and assistance to clients who have escalated concerns. This will require communication with other members of Paylocity leadership including Executives and C Level Client contacts
Identify areas of improvement and make recommendations for supplemental training for team members
Lead and facilitate training for new and existing team members
Create, update and maintain new and existing training and reference documentation
Act as technical resource to team members and answer inquiries as needed
Manage incoming workload via queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants and Data Conversion
Update Tools and internal training documentation as necessary
All other duties as assigned