Lead Operations Program Manager

Petco • Natick, MA

4d

About The Position

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose: This position serves as the central point of contact between the business owners and the PMO and is responsible for providing guidance and assistance with all aspects of project planning and execution for small to medium projects. Ensure proper business involvement on small-to-medium projects and that business requirements are clear and meet minimum standards for clarity and validation. Establish and document key metrics to ensure on-time delivery, conformance to requirements and scope, attainment of quality metrics, and budgetary compliance. Develop key PMO work processes to achieve performance and maintain appropriate project governance. Identify project risks and raise awareness with senior leadership through executive briefings. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

Requirements

• A bachelor’s degree in business administration, computer science, or a related field is required. An equivalent combination of education and relevant experience can be substituted for a degree.
• At least 7 years in technical and/or business management, including three years progressively responsible experience in a full-time project management role with project portfolio tracking and project metrics, or five years managing small to moderate projects as part of an accountability within a larger business role.
• Strong knowledge of enterprise PMO (ideally will have been part of building one in an organization)
• Strong knowledge and experience in project methodology, with proven experience in project leadership roles, and well-developed experience executing small to moderate-sized and complex projects.
• Demonstrated well-developed strategic thinking and a customer service orientation
• Strong experience in successfully managing a variety of significant cross-functional projects in parallel.
• Well-developed ability to quickly understand enterprise and business segment objectives
• Well-developed ability to build trust and strong relationships with customers (business partners).
• Well-developed ability to effectively communicate with all levels of the organization, including senior management, usually through oral and written presentations.
• Expert knowledge of MS Project and Office applications

Nice To Haves

• PMI (PMP or CAPM) or equivalent industry-recognized certification preferred.
• Previous retail experience preferred

Responsibilities

• Support the Project Management community and work to ensure the company's goals and objectives are met.
• Ensure transparency into project progress, funding, partnerships, prioritization, risks, and resource availability via successful communication with senior leadership, stakeholders, and project teams.
• Provide verbal and written communications regarding project status, risks, issues, and make recommendations for remediation or change
• Act as a consultant with senior leadership on project feasibility and approach
• Implement policies and system controls to ensure the successful management and reporting of all corporate initiatives in the Program.
• Assist with the development and execution of a service portfolio targeted at project management resources across Business Partners.
• Work with business departments to provide support and coordination to ensure adoption of new systems and business processes in the environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager