Lead Operations Processor / Print Services Quality Review Team (CSBBO)

Wells Fargo•Charlotte, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Lead Operations Processor supporting Print Services Quality Review within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com. The Print Services team manages multiple vendor engagements associated with the printing and delivery of communications to Wells Fargo customers and employees. In this role, you will: Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Interact with internal customers Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams Ensures processors consistently review job instructions prior to processing work Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation Confirm processors accurately log discrepancies and escalate concerns to management for review and resolution Prioritize work and provide daily work leadership and mentorship to team Reinforce expectations for verifying completeness and alignment of all incoming and outgoing work Provide feedback and present ideas for improving or implementing processes and tools within Operations group Provide training and technical guidance for less experienced staff Ensure processors maintain required daily logs, spreadsheets, and worksheets Monitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standards Receive direction from leaders Serve as a resource to other departments on transaction structure, documentation, and company policies Validate that productivity measures, quality metrics, and other operational trackers are updated accurately and timely Support management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of team Coordinate processor rotation across multiple workstreams to balance workload and maintain operational continuity Encourage processors to support a culture of continuous improvement through proactive feedback and collaboration Oversee the identification, documentation, and timely reporting of quality issue Location: 12301 Vance Davis Drive, Charlotte, NC 100% on-site at stated location Relocation assistance is not available for this position Shift: 2:00 p.m. – 10:30 p.m. ET, Monday-Friday Shift is subject to change based upon business needs Shift may require additional hours, including weekends or holidays, as needed or scheduled

Requirements

6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to lift 50+ pounds
Ability to work additional hours, holidays, or weekends, as needed or scheduled
Adhere to standards outlined with written policy as well as applicable State and Federal regulations
Willingness to work 100% on-site at stated location on the job opening

Nice To Haves

Adaptable and flexible in both individual and team settings across all organizational levels
Advanced collaboration, influencing, and organizational skills with strong attention to detail and accuracy
Analytical and data-driven, with experience using metrics to inform effective business decisions
Clear and effective communicator, skilled in presentations, project meetings, and stakeholder engagement
Creative and proactive problem-solver, independently addressing enterprise needs with innovative solutions
Demonstrated track record of achieving business goals while fostering a collaborative, team-oriented culture
Demonstrates integrity and professionalism in all interactions, including senior leadership
Experienced in driving organizational change and delivering measurable, results-oriented outcomes
Process improvement expertise, including assessment and recommendations for increased efficiency
Proficient in managing multiple priorities in fast-paced, high-demand environments
Skilled in cross-functional collaboration, including navigating matrixed organizations and building partnerships
Strategic thinker, able to synthesize complex data to identify risks, customer impacts, and financial implications
Strong decision-making and judgment, resolving issues independently and overcoming obstacles
Experience with Wells Fargo Consumer, Small Business & Banking Operations (CSBBO) Print Services processes and procedures
Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
Experience with Wells Fargo programs, systems, and tools such as: Oracle

Responsibilities

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Interact with internal customers
Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
Ensures processors consistently review job instructions prior to processing work
Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
Confirm processors accurately log discrepancies and escalate concerns to management for review and resolution
Prioritize work and provide daily work leadership and mentorship to team
Reinforce expectations for verifying completeness and alignment of all incoming and outgoing work
Provide feedback and present ideas for improving or implementing processes and tools within Operations group
Provide training and technical guidance for less experienced staff
Ensure processors maintain required daily logs, spreadsheets, and worksheets
Monitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standards
Receive direction from leaders
Serve as a resource to other departments on transaction structure, documentation, and company policies
Validate that productivity measures, quality metrics, and other operational trackers are updated accurately and timely
Support management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of team
Coordinate processor rotation across multiple workstreams to balance workload and maintain operational continuity
Encourage processors to support a culture of continuous improvement through proactive feedback and collaboration
Oversee the identification, documentation, and timely reporting of quality issue