Lead Operations Manager

CACI

About The Position

Join CACI as a Lead Operations Manager. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities. Become a part of our great team and make a difference!

Requirements

Minimum TS/SCI with ability to obtain a polygraph
DOD 8570 IAT II- compliant
BA/BS & 10 years of relevant experience (Additional 4 years of relevant experience can be substituted for a degree).

Nice To Haves

4+ years’ experience supporting DIA

Responsibilities

Oversee daily operations of operations and maintenance including the Network Operations Center (NOC)
Manage information technology projects, resources, schedules, and performance including identifying, managing, resolving/mitigating operational issues and risks
Develop department policies, process and procedures documentation and provide internal training
Certify business continuity and disaster recovery efforts
Manage resources, identify staffing gaps and conduct performance and training assessments
Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve effectiveness
Prepare management reports that include operational/performance metrics
Oversee device and password management, data backup and system security operations (e.g. user authorization, firewalls)
Manage installations, upgrades and configurations of hardware and software
Assess system performance and recommend improvements
Provide support and guidance to stakeholders via the NOC
Manage vendor contracts
Facilitate contract transition-in and close-out transition activities as needed
Experience managing ITSM O&M services in an IC environment
Manage high performing and reliable enterprise telecommunications networks
Typically manages a small to mid-size sub-function for a program or a large project
Own the execution of strategy and the operational direction of the sub-function or project
Problems faced may be difficult to moderately complex
Influences others outside of own program or project regarding policies, practices and procedures
Responsible for ongoing performance of the program or project after production