Lead on Duty

WILLIAMSON STREET GROCERY CO-OP•Madison, WI

1d•Onsite

About The Position

As a Lead on Duty (LoD), you will have the opportunity to ensure store security, smooth store operations, and a positive shopping experience for guests. You will collaborate with your coworkers to provide the highest level of service possible to Willy Street Co-ops internal and external customers. You will report and document any shift issues to management.

Requirements

Previous experience in a grocery environment
Outstanding customer service skills
Willingness to be open, to learn and take on new responsibilities
Regular, predictable attendance
Effective communication skills in English
Ability to read and comprehend instructions
Demonstrate accuracy and thoroughness
Ability to work independently
Ability to work in a fast-paced environment
Ability to handle multiple demands
Adherence to deadlines

Nice To Haves

Experience or knowledge in multiple departments (e.g., front end/cashier, deli, cheese counter, juice/coffee bar, produce, meat/seafood, grocery, or general merchandise)
Previous experience working in a co-operative organization

Responsibilities

Coordinate completion of tasks to ensure that displays and shelves are fully stocked, that the store is maintained in good condition, and that retail and work areas are maintained in clean, safe, and orderly condition.
Delegate tasks to store staff or complete them yourself, including the following:
Ensure that the store opens and closes on time
Maintain floor presence to ensure efficient and friendly customer service; troubleshoot customer questions
Ensure all displays are fully stocked, faced and rotated to ensure freshness
Observe the status of each department and report discrepancies, out-of-stocks, performance problems or other relevant conditions to management
Monitor all staff and provide guidance and direction as required
Ensure coverage in instances of staffing gaps
Coordinate and cover department breaks
Inform Logistics team of inaccurate shelf labels or other logistics related concerns
Oversee staff adherence to established safety procedures
Uphold all policies and procedures
Keep the store in clean, orderly condition during shift; eliminate hazardous conditions immediately
Maintain an authoritative presence; attempt to deter theft or any criminal activity
Follow appropriate closing procedures and ensure that the store is locked and secure for the night
Ensure consistent handling of emergencies in accordance with established procedures
Greet and offer assistance to customers
Treat people fairly, consistently and with respect
Know product locations in order to assist customers in finding what they need
Abide by all co-op policies and procedures as outlined in the Employee Handbook and other company documents
Participate in required training and meetings
Maintain a positive attitude and collaborative spirit
Answer phones as necessary
Perform all other duties as assigned by a Supervisor

Benefits

Flexible schedules
Great co-workers
Amazing health insurance benefits with low deductibles and out of pocket maximums
Employer-paid dental and life insurance benefits
Voluntary benefit plans, including vision and disability coverage
Paid Time Off
401(k) retirement plan with employer match
Employee discount at our stores
Wellness coupons
Bike-to-work reimbursement
and much more!