Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Provides feedback to management on team member performance and conduct. Develops skills of team members and continually assists with improving skills, performance and outcomes. Interviews applicants and provides input into hiring of new staff. Participates in laboratory and organization wide initiatives. Represents Laboratory Services in committees as directed. Coordinates the workflow, processes, staff assignments, and services provided for assigned laboratory section(s), adjusting as needed, to result in optimum patient care, throughput and patient experiences. Ensures turnaround time expectations as defined by management are met by the section teams. Serves as liaison between team members, management and physicians, resolving routine matters for the shift and sections. Performs qualitative and quantitative tests and examination using various analyzers and/or manual methods. Performs the six elements of competency for test systems used to generate patient test results in all areas assigned to work. Recognizes, investigates and correctly resolves test discrepancies. When problems arise, takes appropriate action to investigate and address and notifies management for follow-up. Develops plan, leads implementation, and performs data analysis of validations. Coordinates instrument maintenance and repairs. Assists with policy review and submission. Independently handles resolution of complex problems and issues for section. Serves as escalation support for less experienced staff. Oversees section compliance by reviewing and responding to College of American Pathologists (CAP) Accreditation Checklists questions/findings. Completes online CAP Inspector Training. Investigates and responds to reports on patient safety matters. Self-motivated to independently manage time effectively and prioritize daily tasks. Provides leadership to staff on efficient utilization of time according to budgetary guidelines. Accurately reviews and edits team member’s timecards for management approval. Uses resources efficiently; does not waste supplies. Generates and communicates new ideas and suggestions that will improve quality or service. Seeks opportunities to expand learning beyond baseline competencies for self and others with a focus on continual development. Gains and utilizes knowledge of new technologies that are emerging for laboratory.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees