Lead Medical Coordinator

HEARTSHARE HUMAN SERVICES OF NEW YORK•New York, NY

1d•Onsite

About The Position

The HeartShare St. Vincent’s Services (HSVS) Nuevo Camino program provides services to 38 unaccompanied minors ages 5–17 in East Brooklyn, offering transitional foster homes, weekday education, and wraparound supports in a trauma-informed, culturally responsive environment aligned with ORR requirements. The Lead Medical Coordinator oversees all health services for children in care, ensuring timely and appropriate medical, dental, mental health, and public health support, while supervising medical coordinators and delivering staff training on pediatric, adolescent, and migrant health topics. This role is responsible for developing and maintaining policies and procedures related to confidential health records, triage and emergency response, environmental health and safety, and post-release care coordination. Additionally, the Lead Medical Coordinator serves as the primary liaison with healthcare providers, insurers, and medical facilities, ensuring full compliance with ORR DHUC policies as well as federal, state, and local regulations including HIPAA and insurance guidelines.

Requirements

Bi-Lingual Spanish required
Licensed registered Nurse (RN) with a Bachelor’s Or Higher health – related qualification (e.g., Physician Assistant, Nurse Practitioner) required
Staff supervision and Management experience
Ability to navigate medical systems
Excellent oral and written communication skills
Ability to switch tasks
Analytical problem-solving skills
Organizational skills
Time management skills
Proficiency in Microsoft Office applications and other computer skills sufficient to perform essential functions (using the UC Portal, and internal e-case management software, Internet and e-mail applications and NexGen)
Awareness and sensitivity to the service population’s cultural and socio-economic characteristics
Commitment to Nuevo Camino core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants
A strong understanding of medical terminology, and human anatomy
Knowledge of healthcare regulations
Familiarity with healthcare terms and maintain DHUC policies and regulations

Responsibilities

Serve as a primary point of contact between minors and medical staff and other administrative personnel, including working with case managers to maintain smooth workflow and communication.
Ensure the ongoing monitoring of the communication with Point Comfort Underwriters Insurance.
Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners.
Oversee and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly.
Provide ongoing quality assurance practices to monitor and help improve the procedures and ensure high standards of medical care flow and timely distributions to meet mandatory deadlines.
Address issues professionally and ensure smooth operation within the medical department.
Lead and motivate a team.
Communicate well and clearly.
Monitor up-to-date information on transitional youth in care while meeting ORR and Nuevo Camino documentation and reporting requirements.
Act as a bridge between healthcare providers and the administrative staff.
Periodically travel to health care provider facilities to build positive working relationships and transport/escort clients to medical/mental health appointments.
Effectively guide medical staff members and provide support and communicate clearly and frequently, provide supervision and evaluations.
Learn Payroll system for approval of timesheet and days off request.
Provide ongoing support with continuous feedback and ensure staff understand their duties and demonstrate the ability to communicate the organizational needs to all stakeholders.
Participate in required ORR – Nuevo Camino trainings per the federal and state mandates.
Oversee, train and mentor support staff; such as medical coordinator and case management staff, ensuring they perform their duties effectively and in compliance with ORR and State policies.
Navigate medical systems and provide essential administrative assistance to medical coordinator.
Monitor portal entries and medical data collection and entries to portal and medical system NEXGEN.
Maintain ongoing monitoring for accurate minors' records to ensure compliance with healthcare regulations and HIPAA standards.

Benefits

Rewarding Work in a team environment
Paid vacation, sick, personal days, and holidays
403(B) retirement plans with employer contribution
Health, dental, vision and life insurance
Employee Assistance Program (EAP)
Flexible spending account (Dependent Care, Medical, Parking, and Transit)
Employee Appreciation Programs and Events
Tuition Assistance Program
Professional Development opportunities
Wellhub Discount
Verizon Wireless Discount
BJs Membership discount
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more