Lead Medical Coordinator

VQ•Wylie, TX

12d

About The Position

The Lead Medical Coordinator assumes a pivotal role within VisionQuest by spearheading the team's approach to non-clinical health service delivery. The Lead Medical Coordinator duties encompass evaluating, facilitating, and overseeing all aspects of the unaccompanied children’s medical, dental and mental health care. Emphasizing disease prevention and health upkeep, the Lead Medical Coordinator collaborates closely with medical providers to ensure children in our care receive the best health services available. The Lead Medical Coordinator is also tasked with providing supervisory oversight for the medical department team.

Requirements

Excellent interpersonal communication skills with ability to listen actively.
Commitment to professional development and proactive research.
Ability to work independently and as part of a team.
Excellent writing and technical proficiency.
Proficient in reading, interpreting and applying ORR policies and procedures including ORR’s policy guide and UAC MAPs.
Organized with attention to detail.
Strong management, organizational and leadership skills.
Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.
Minimum of 1 year of employment in public healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
Any of the following:
Licensed Registered Nurse (RN) with a bachelor’s; or
Higher health-related qualification (Physician Assistant, Nurse Practitioner).
License to practice must be current and accepted in the state of employment.
Supervisory experience.
Must be 21 years of age or older.
Cleared tuberculosis test results.
Must be able to pass a drug test.
Cleared background checks from appropriate entities.
Obtain and maintain First Aid Certification (CPR)
Obtain and maintain Crisis Prevention Intervention (CPI) certification.
Obtain and Maintain required clearances included Child Abuse and Neglect and FBI criminal background.
Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

Nice To Haves

Experience as a medical coordinator in a UC shelter setting is highly preferred.
Bilingual in English and Spanish is preferred.
Flexible schedule (evening, weekends, holidays) to facilitate program services.

Responsibilities

Compliance: Stay knowledgeable on all related local, State, and Federal policies and procedures regarding medical coordination and services for Unaccompanied Children under ORR care.
Maintain compliance with Health Insurance Portability and Accountability Act (HIPAA).
Provide oversight and proper maintenance of medical files.
Ensure proper daily documentation in VisionQuest database and ORR-UC Portal and maintain hard copy of required documents and medical records.
Ensure all documentation including but not limited to medication administration logs meets VQ, ORR and Licensing policies. Conduct regular audits to ensure compliance.
Must perform, at minimum departmental monthly audits in accordance with VQ Policies and Procedures, in addition to regular audits of the ORR UC Portal. Additional monitoring should be conducted as needed.
Medical Services Coordination & Response: Ensure timely medical, dental, and other related services are provided to children with local providers within ORR, VQ and state licensing timelines.
Coordinate and assist in the scheduling and coordination of transportation of children to medical, dental, and mental health appointments with assistance from program staff, as needed.
Collaborate with health professionals to ensure health and safety standards, including licensing, disease reporting, immunizations, injury prevention, and medication management for out-of-home childcare, along with awareness of community health and mental health resources for children.
May attend medical, dental, and mental health appointments, when applicable and needed to support the medical department or for children with complex medical needs.
Support the medical providers staff during appointments examination procedures when needed.
Ability to dispense over-the-counter and prescribed medication to children according to VisionQuest’s self-administration of medication policy and procedure.
Immediately respond and comply with individual emergency medical needs of children in care.
Submitting treatment authorization requests through insurance and maintaining relationships with community providers, ensuring they accept insurance and receive timely payment.
Educate and counsel children concerning their disease, treatment, and prevention of disease, as well as informing staff when appropriate. Additionally, may need to speak with the child’s family to inform them of diagnoses and ensure proper follow-up will be completed following reunification.
Leadership and Supervisory Responsibilities: Ensure professional conduct when interacting with stakeholders, building strong partnerships.
Provide supervisory oversight for the medical department.
Schedule regular meetings with Medical Coordinators to communicate any changes or needs of the program and provide training or guidance as necessary.
Provide the medical coordinator team with supervision, guidance, performance evaluations, and apply VisionQuest’s disciplinary process to address performance and work-related concerns.
Motivate, supervise, and develop the team to support service integration and program improvement initiatives.
Maximize team performance by training, supervising, and evaluating.
Build a positive culture that supports growth, teamwork and collaboration with an emphasis on trauma informed care.
Oversee and coordinate staff training, overall responsibility for ongoing training to meet all state and federal mandates. Develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with the Program Director and Assistant Program Director.
Responsible for ensuring the medical department attends ongoing training to meet all state and federal mandates.
Work with other members of the management team to assure successful communication and coordination between all members, leadership, and corporate personnel.
Attend all departmental and program meetings to ensure that up-to-date information is received and/or information of policy changes or practice are adhered to.
Assist with after hours on call responsibilities and unannounced visits.
Other tasks and responsibilities as assigned by supervisors.