Lead Medical Assistant

Neighborhood Healthcare•Temecula, CA

12d•$27 - $38

About The Position

The Lead Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will work with clinical supervisors and nurses to provide training to new and less experienced medical assistants (MA). Additionally, it communicates with patients and performs clinical services to ensure high quality patient care in a fast-paced environment.

Requirements

High school/GED required
Valid medical assistant certificate/diploma from an accredited program required
Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Two years medical assistant experience required
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Familiarity with medical procedures and terminology
Must use sound judgement to anticipate needs of patients and providers
Flexibility with changing priorities and time sensitive deadlines
Use emotional and cultural intelligence to provide appropriate communication and patient care
Exemplify compassion to patients and team members
Ability to successfully manage multiple tasks simultaneously
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 15 lbs/weight
Ability to stand for long periods of time

Nice To Haves

Lead or supervisory experience preferred
Bilingual (English/Spanish) highly preferred
Proficiency with electronic health records system experience preferred
Intermediate computer and data entry skills

Responsibilities

Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Responds promptly and with caring actions to patients and employees
Maintains professional working relationships with all levels of staff, clients and the public
Works with registered nursed to train and mentor new medical assistants in the back-office area to ensure all tasks on the training checklist are complete
Shares accountability for overall patient health outcomes by working in coordination with Care Teams
Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
Contributes to the success of the organization by participating in quality improvement activities
Cooperates in accomplishing department goals and objectives
Monitors patient flow in the back office and cross covering, as needed.
Adjusts daily assignments and schedules to provide sufficient MA coverage during all patient contact times, including lunch breaks
Maintains sufficient supplies to perform tasks in the back-office area
Monitors the daily assignment for completing tasks, such as recording of daily temperatures of refrigerators/freezers, stocking exam rooms, empty sharps containers and infectious waste, and other related tasks
Reports equipment failures and responds appropriately to correct the problem
Provides input into the evaluations of the Medical Assistants working in the back-office
Leads back-office meetings and attends other required meetings
Functions at highest level according to credentials and competency