Lead Medical Assistant

Appalachian Mountain Health•Asheville, NC

About The Position

Essential Duties and Responsibilities • Attend Monthly Quality Staff Meetings and relay important updates to providers and staff • Attend weekly SOP call and relay important updates to appropriate providers/staff • Train Medical Assistants at your clinic on standard operating procedures, workflows and quality metrics • Obtain and sustain knowledge of Quality Metrics the organization is working on and know how your practice is performing • Work gap reports as needed to close quality gaps • Create and maintain Medical Assistant schedules (except in sites where Practice Supervisor indicates they will complete this task) • Medical Supply Management o Maintain adequate medical supply inventory o Communicate inventory issues to superiors o Make decisions based on cost-savings, when appropriate and able • Vaccine Management o Make sure our clinics are compliant with current NCIR standards o Maintain adequate vaccine inventory • Oversee MA responsibilities/workflows and bring issues to Practice Supervisor’s attention. Examples include: o Prescription Refills o Timely return of patient phone calls o Working to fill provider schedules o Adherence to AMCHC policies and procedures • Assisting healthcare providers • Maintaining electronic health records (EHR) and documenting patient data in appropriate fields • Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews • Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions • Assisting with patient referrals, tracking and follow-up • As appropriate, taking patient phone calls and following up on patient requests • Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

Requirements

General knowledge of quality improvement practices.
Exceptional written and verbal communication skills.
Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs.
Excellent interpersonal skills in group and community settings
Ability to plan, schedule and coordinate
Effective management of multiple duties and responsibilities in a clinical setting
Sound leadership and clinical judgment
Excellent communication skills in person, on the phone and in written communications
Flexibility in a rapidly growing and changing work environment
Strong attention to detail
Exceptional customer service skills
Ability to maintain confidentiality of financial and clinical information
Excellent listener
Demonstrates initiative
High school diploma or General Educational Development (GED)
Satisfactory completion of Medical Assistant Certification Program
Full range of motion, including manual and finger dexterity and eye–hand coordination
Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds
Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting
Some travel within western North Carolina

Nice To Haves

Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness
At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training
Experience with Practice Management systems and EHR
Prior work in performance or quality improvement
Phlebotomy Skills

Responsibilities

Attend Monthly Quality Staff Meetings and relay important updates to providers and staff
Attend weekly SOP call and relay important updates to appropriate providers/staff
Train Medical Assistants at your clinic on standard operating procedures, workflows and quality metrics
Obtain and sustain knowledge of Quality Metrics the organization is working on and know how your practice is performing
Work gap reports as needed to close quality gaps
Create and maintain Medical Assistant schedules (except in sites where Practice Supervisor indicates they will complete this task)
Maintain adequate medical supply inventory
Communicate inventory issues to superiors
Make decisions based on cost-savings, when appropriate and able
Make sure our clinics are compliant with current NCIR standards
Maintain adequate vaccine inventory
Oversee MA responsibilities/workflows and bring issues to Practice Supervisor’s attention
Assisting healthcare providers
Maintaining electronic health records (EHR) and documenting patient data in appropriate fields
Collecting specimens for laboratory testing, administering medications and immunizations and conducting patient intake and exit interviews
Using data and patient registries to outreach to patients in need of preventive care and follow-up for chronic conditions
Assisting with patient referrals, tracking and follow-up
Taking patient phone calls and following up on patient requests
Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees