Lead Medical Assistant

Cooper University Hospital • Cherry Hill Township, NJ

15h • Onsite

About The Position

At Cooper University Health Care, the Lead Medical Assistant functions as a supervisor to clinical staff, capable of preparing and administering evaluations and providing input on performance. This role also involves bringing disciplinary items to the manager. The Lead Medical Assistant provides medical assistant support to providers when there is a staffing need, ensuring a high level of customer service, patient confidentiality, and care in accordance with the Patient’s Bill of Rights. The position requires satisfactory completion of a Cooper IDX training program including Registration, Scheduling, E-Commerce, and FSC, with annual eligibility certification. The incumbent serves as a mentor and role model, displaying Cooper’s Core Values, and must be able to provide on-site training. Excellent customer service, strong interpersonal and communication skills, knowledge of patient rights, aseptic/sterile technique, and infection control best practices are essential. The role also requires excellent written communication skills, computer literacy, typing skills, and comfort with Microsoft Office software. Reliable transportation and availability to travel to various clinical locations to meet business needs are also required.

Requirements

• Satisfactorily completed a Cooper IDX training program to include: Registration, Scheduling, E-Commerce and FSC
• Annual eligibility certification required
• Excellent customer service skills
• Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members
• Knowledge of patient rights, aseptic/sterile technique and infection control best practices
• Excellent written communication skills
• Computer literate
• Typing skills
• Comfortable with Microsoft Office software
• Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management
• Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients
• Scheduling, registering and working on an electronic health record with knowledge of front desk
• Minimum of 1 year of experience working with IDX and Epic required
• High School Diploma or Equivalent required
• Graduate of an MA Clinical Training program required
• Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMA) or for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)
• BLS required

Responsibilities

• Functions as a supervisor to clinical staff capable of preparing evaluations and providing input on performance and administering evaluations
• Brings disciplinary items to the manager
• Provides medical assistant support to the providers if there is a staffing need
• Ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights
• Serves as a mentor and role model and displays Cooper’s Core Values
• Ability to provide on-site training

Benefits

• Competitive rates and compensation programs
• Comprehensive benefits program, including health, dental, vision, life, disability, and retirement
• Attractive working conditions
• Opportunities for career growth through professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees