Lead Medical Assistant

The Family Practice & Counseling Services Network•Philadelphia, PA

7h•Onsite

About The Position

The Lead Medical Assistant is responsible for supervision of Medical Assistants at the site, facilitating patient access and provides the necessary supports through primary care to uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction.

Requirements

At least 5 years of experience working as a Medical Assistant
1-2 years management experience preferred
High School Diploma/GED
Current Certification in Commonwealth of PA
Experience working within a community-based health center preferred
Exemplary organizational skills and ability to prioritize
Highly responsible and reliable as well as courteous
Unconditional ability to maintain patient confidentiality
Ability to function as a team member
Computer Competency with Word Processing
Experience working with an Electronic Medical Record system
Attendance and punctuality are necessary.
Ability to work well with a multidisciplinary team.
Ability to solve problems and be self-motivated.
Must have a commitment to excellence and high standards.
Must have excellent written and oral skills, strong organizational, problem-solving, and analytical skills.
Must have the ability to multitask, manage priorities, and workflow.
Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail.
Able to operate computer software with training.
Expected to have strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
Able to work independently and be self-directed with tasks.
Required to have the ability to deal effectively with stakeholders at all organizational levels and with external customers.
Ability to build and maintain positive and professional relationships based on respect, trust, and safety.
Ability to create a space for staff and those we serve to feel physically and emotionally safe.
Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients.
Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills.
Ability to work effectively as a team member
Ability to pass required background screenings
Required Immunizations: Hep B Vaccination and TB/PPD Test
Optional Immunizations: COVID Vaccination and Flu Vaccination
Current valid CPR Certification required
Maintain current valid applicable position credentials
Must be willing to work on-site

Nice To Haves

1-2 years management experience preferred
Experience working within a community-based health center preferred

Responsibilities

Supervises Medical Assistants
Collaborate define job responsibilities and oversees work assignments and scheduling for Medical Assistants
Recruits, orients, develops and evaluates Medical Assistants
Handles performance issues and participates in feedback with staff members, including performance evaluations, discipline and commendations.
Proactively manage patient flow in primary care to ensure patients are scheduled according to the scheduling protocol in collaboration with the Practice Manager and Lead PSR as needed.
Partner with NP/MA team to expedite the primary care delivery workflow.
Review daily schedule to optimize appointment scheduling, patient flow, Responsible Provider consistency, and correct any template errors.
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
Screen patients for acuity by phone and in person; collaborate with Clinical Nurse to triage patients with complex needs.
Work with MAs to ensure completion of requests for referrals and refills in a timely manner.
Collaborate with the Clinical RN regarding medication refill requests.
Assign NP and MA daily pairings
Ensure huddle reports are printed out and made available to PC staff every morning for the daily morning huddle.
Serve as VFC back up coordinator, demonstrated knowledge of VFC program
Report PAC scheduling errors/issues to Call Center Manager
Work with Primary Care leadership to ensure compliance with Quality Assurance program
Ensure laboratory protocols and quality controls are being followed
Demonstrate knowledge of infection control and OSHA requirements, collaborate with Compliance to ensure staff are trained and correct procedures are followed in case of bloodborne pathogen exposure
Assist in resolving registration/tablet questions/issues
Assist with patient complaints, rapid response and incident reporting
Oversee document management in the back office (scanning/faxing)
Coordinate the inventory, ordering, and supply of stock maintenance supplies.
Provide sick/vacation leave back up for medical assistants, and other clinic support staff when no other resources are available.