Lead Medical Assistant

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

26d•$20 - $25

About The Position

The Medical Assistant Lead will serve in a leadership capacity by training new Medical Assistant hires to the expectations and standards required at Heart of Ohio Family Health. The Medical Assistant Lead is expected to be a role model and a resource to other staff and will also perform Medical Assistant responsibilities based on need and at the direction of the Assistant Site Manager or Site Manager. Position: Full - time Reports to: Assistant Site Manager Supervises: N/A Dress Requirement: Scrubs in accordance to Heart of Ohio Family Health’s dress code policy Work Schedule: Monday through Friday standard business hours 40 hours per week, times are subject to change based on staffing needs. A primary location will be specified at the interview, but Medical Assistants are expected to float between all Heart of Ohio Family Health based on organizational need. Non-Exempt Essential Responsibilities Onboards and trains new Medical Assistant hires to the standards, expectations and protocols set in HOFH’s Standard Operating Procedures Conducts a skills assessment and signs off on competency of skills and ability to perform all required tasks Serves as an example of accountability to peers on clinical competency, patient-centric care, and HOFH’s Mission, Vision and Values Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients. Manages paperwork coming in to the clinic, including FMLA, prescription requests, and others Routes in basket messages to the correct recipients and in a timely manner Assures in basket messages are being reviewed and handled appropriately Assists with patient inquiries/concerns regarding medical care, medication instructions and prescription call-ins in a prompts and courteous manner and under the direction of the clinical provider Performs other administrative duties as required Assists in rooming patients and performing all other Medical Assistant duties when necessary and including at any of HOFH’s locations Helps maintain a clean and professional environment that is prepared to see patients This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Requirements

Some education in the medical field and/or significant experience in the medical field. Students in health sciences, nursing, etc. are encouraged to apply.
Effective Communication Skills
Exceptional customer service skills
Must be able to work as a team member
Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals.
Ability to work with limited supervision and to make decisions based on established policies and procedures
Basic computer skills required, previous experience with EMR preferred
Ability to travel to additional HOFH sites, the primary work site will be where colleague starts the day.

Nice To Haves

CMA, LPN, STNA, CHW, and EMT certifications are encouraged to apply but not required.
Must complete competency training and may have more limited expected activities based on certification.
Current BLS/CPR preferred but not required

Responsibilities

Onboards and trains new Medical Assistant hires to the standards, expectations and protocols set in HOFH’s Standard Operating Procedures
Conducts a skills assessment and signs off on competency of skills and ability to perform all required tasks
Serves as an example of accountability to peers on clinical competency, patient-centric care, and HOFH’s Mission, Vision and Values
Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients.
Manages paperwork coming in to the clinic, including FMLA, prescription requests, and others
Routes in basket messages to the correct recipients and in a timely manner
Assures in basket messages are being reviewed and handled appropriately
Assists with patient inquiries/concerns regarding medical care, medication instructions and prescription call-ins in a prompts and courteous manner and under the direction of the clinical provider
Performs other administrative duties as required
Assists in rooming patients and performing all other Medical Assistant duties when necessary and including at any of HOFH’s locations
Helps maintain a clean and professional environment that is prepared to see patients