Lead Medical Assistant Trainer

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH

1d•Onsite

About The Position

The Medical Assistant Lead will serve in a leadership capacity by training new Medical Assistant hires to the expectations and standards required at Heart of Ohio Family Health. The Medical Assistant Lead is expected to be a role model and a resource to other staff and will also perform Medical Assistant responsibilities based on need and at the direction of the Assistant Site Manager or Site Manager. This is a full-time, non-exempt position with a work schedule of Monday through Friday, standard business hours, 40 hours per week, though times are subject to change based on staffing needs. While a primary location will be specified at the interview, Medical Assistants are expected to float between all Heart of Ohio Family Health locations based on organizational need. The role requires wearing scrubs in accordance with the company's dress code policy.

Requirements

Some education in the medical field and/or significant experience in the medical field
Must complete competency training
Effective Communication Skills
Exceptional customer service skills
Must be able to work as a team member
Demonstrate skills and abilities in clinical and administrative areas including office lab testing, patient care, and vitals
Ability to work with limited supervision and to make decisions based on established policies and procedures
Basic computer skills required
Ability to travel to additional HOFH sites

Nice To Haves

Students in health sciences, nursing, etc. are encouraged to apply
CMA, LPN, STNA, CHW, and EMT certifications are encouraged to apply but not required
Current BLS/CPR preferred
Previous experience with EMR preferred

Responsibilities

Onboards and trains new Medical Assistant hires to the standards, expectations and protocols set in HOFH’s Standard Operating Procedures
Conducts a skills assessment and signs off on competency of skills and ability to perform all required tasks
Serves as an example of accountability to peers on clinical competency, patient-centric care, and HOFH’s Mission, Vision and Values
Promotes a Culture of Safety by adhering to policy, procedures, and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients
Manages paperwork coming in to the clinic, including FMLA, prescription requests, and others
Routes in basket messages to the correct recipients and in a timely manner
Assures in basket messages are being reviewed and handled appropriately
Assists with patient inquiries/concerns regarding medical care, medication instructions and prescription call-ins in a prompts and courteous manner and under the direction of the clinical provider
Performs other administrative duties as required
Assists in rooming patients and performing all other Medical Assistant duties when necessary and including at any of HOFH’s locations
Helps maintain a clean and professional environment that is prepared to see patients