Lead Massage Therapist, Sports Core

Kohler Co.Kohler, WI
19dOnsite

About The Position

The primary focus of a Massage Therapist is to support the commitment to customer care by efficiently and effectively providing the highest level of service. Must have excellent working knowledge of massage techniques, products, and procedures within Sports Core. Ensure member and guest comfort and satisfaction. Exceed client expectations.

Requirements

  • Massage Therapy License - Nationally Accredited
  • 6+ years experience in licensed field
  • High school diploma or GED required
  • Current state license required. Department of Safety & Professional Services
  • Must be able to lift up to 25 pounds on a regular basis
  • Follows service standards put in place by Sports Core
  • Candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
  • Required to fulfill training criteria before customer contact and maintain
  • Available to work evenings, weekends and holidays
  • Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Nice To Haves

  • Preferred leadership experience with 3+ years of massage experience
  • Ideally, open availability to manage a schedule for 7 therapists
  • Computer knowledge/experience helpful

Responsibilities

  • Provide the highest level of internal and external customer service set forth by Sports Core.
  • Meet and greet members and guests with professionalism.
  • Maintain cleanliness standards in all areas – including treatment rooms, public areas, and back-of-house spaces.
  • Use proper verbiage at all times.
  • Uphold and maintain set uniform and grooming standards.
  • Knowledge of Sports Core services and amenities.
  • Provide the highest level of technical service and adhere to SOP’s.
  • Meet agreed-upon retail sales goals by educating guests on at home care.
  • Knowledge of Sports Core operations, services and amenities.
  • Knowledge of emergency procedures. Includes “uncomfortable” situations which may arise with clients.
  • Maintain continuing education based on State of Wisconsin requirements.
  • Adhere to policies in place at Sports Core and Kohler Co.
  • Perform other duties assigned
  • Function in a leadership role
  • Participate in new hire and seasonal training and mentoring
  • Participate in scheduling
  • Participate in service menu development
  • Accepts additional projects as assigned by supervisor

Benefits

  • Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
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